IBM® Storage & Server Maintenance

A PARTNER YOU CAN TRUST

A partner you can trust: CDS brings a point of view and vast capabilities underpinned by an unmatched concentration of experienced engineers to extend the value of your data center investments. Our team of Level 3 engineers ensures you receive the same quality of service you expect from IBM OEM support, whilst extending product life by up to three years.

IBM Storage Maintenance


THIRD PARTY STORAGE MAINTENANCE

 

Faced with the threat of losing support for their IBM storage, many carry out the upgrade at significant, unnecessary cost and effort. CDS offers businesses in this situation a helpful alternative – third party IBM storage maintenance contracts. Providing similar levels of coverage, our contracts are not only considerably cheaper, but are available for storage units that are now post warranty.

Our extensive knowledge and experience of IBM hardware allows us to support a wide range of systems, including disk arrays, flash arrays, network attached storage, and tape drives and autoloaders. Our post warranty storage maintenance contracts, involving IBM Storwize, IBM System Storage, IBM TotalStorage and IBM XIV,  allow you to retain your existing infrastructure for longer, realizing all the benefits of the same familiar, stable platform in the process.


STORAGE HARDWARE SUPPORT

 
  • Direct access to our OEM-trained Level 3 engineers 7x24x365.

  • Industry beating call response times – technical support calls to the CDS operations center are answered and resolved promptly.

  • Guaranteed spares for all your IBM storage systems, delivered to your data center in as little as 2 hours (subject to SLAs and contract terms).

  • Proactive monitoring and preventative maintenance to ensure arrays, drives and autoloaders continue to function optimally and preventing downtime and data loss.

IBM Mainframe Support

Z Servers may be regarded as legacy IT by IBM, but they are still a vital part of the IT ecosystem for businesses across the world. DB2 may not be cutting edge, but it is undeniably important to some operations. Your business has two choices. To keep paying IBM for a basic level of support, or to partner with a third party who can deliver mainframe hardware support at a lower cost. Which is where CDS can help.


COMPREHENSIVE MAINFRAME SUPPORT

 

Our Level 3 engineers have decades worth of experience supporting servers, storage arrays and IBM mainframe systems, offering: 

  • 7x24 support from our IBM-trained Level 3 engineers.

  • Proactive monitoring and preventative maintenance services identify and fix hardware issues before performance or availability are affected.

  • Guaranteed access to IBM-approved spares for every component in your mainframe. And our global logistics network and distributed parts inventory allows us to deliver spares to your data center in as little as two hours – anywhere in the world  (subject to SLAs and contract terms).

  • Extended maintenance and support allows you to keep your mainframe in place for longer, further extending return on investment.

  • Additional capacity upgrade options from our multi-million dollar spare part inventory.

IBM Server Support Services

As your IBM Power servers reach end of service life, you face a dilemma: follow the IBM-defined upgrade route and carry out a server refresh, or break with the OEM and partner with a third party for on-going support? Our Level 3 engineers are fully IBM-trained, and have 20+ years experience providing support and maintenance to enterprise-class customers. Our OEM-class support offers savings of up to 50% on the equivalent IBM contract – and it covers your post-warranty Power servers too.


IBM SERVER MAINTENANCE

 

When you partner with CDS, you can expect:

  • 7x24 support from a fully trained Level 3 engineer at every step of the process. Our helpdesk is staffed by Level 3 engineers, allowing us to deal with your issues more quickly and efficiently.

  • Industry beating call response times – technical support calls to the CDS operations center are answered and resolved promptly.

  • Proactive monitoring and preventative maintenance to identify and fix problems before they can take your IBM servers offline.

  • A guaranteed supply of spares for every supported IBM server, helping to minimize downtime and to assist with preventative maintenance. Our extensive global distribution network allows us to deliver spares to your data center in as little as 2 hours (subject to SLAs and contract terms).

  • Increased server lifespan, allowing you to realize a greater return on investment, and helping to lower the total cost of ownership – particularly as the maintenance contract is also cheaper.

  • Support for Power Enterprise and Power Systems product families, with a complete part inventory for every supported model.

See How CDS can Help