Services for Your Data Center Lifecycle

Services Excellence Informed by Decades of Experience

As the most advanced, comprehensive and complementary MVS partner to the leading data center infrastructure providers, CDS is focused on delivering exceptional customer-centric experiences for enterprises. With decades of success, our service delivery model is built on a strong foundation including:

• Intelligent Logistics – seamlessly importing and moving parts across the globe

• Global Delivery – delivering exceptional service to multi-national clients

• Balanced Delivery Model – onsite local language expertise backed by remote L2/L3 engineering

• Local Parts Depots – ability to service varied service levels from within global regions

• Raytrix MVS Software Platform – industry-leading secure remote access, intelligent call-home, and advanced monitoring 24x7x365

The service onboarding process is a critical step in supporting a customer’s data center environment, ensuring all elements of parts, labor, and technical support are in place to provide a seamless transition from either the OEM or third-party provider.  Onboarding is a collaborative process between both the customer, partner, and CDS, working collectively to gather logs, prepare spares, and define an effective call flow for reporting and responding to client cases.

RapidStart

Advanced process standard delivers the industry’s fastest and highest quality transition into MVS care. Through a repeatable, efficient onboarding workflow CDS delivers the industry’s fastest time-to-value.

RapidStart — Industry-Leading Onboarding and Transition

Managing Steady State for the Systems Supporting Your Mission- and Business-Critical Applications

Ongoing support and data center operations are delivered across the entire systems stack supporting your applications — storage, network, and servers. And CDS’s patented Raytrix MVS Platform enables secure remote access, intelligent call home, and advanced monitoring across systems, locations, and vendors. The result: application uptime and greater peace of mind.

Flexibility is paramount to services excellence. CDS delivers SLAs based on the specific needs of our customers, allowing them to tailor their support agreements to fit their unique needs and budget.

Change is inevitable during the life of a system supporting a business-critical application. Considering the scope of systems across an entire data center, any amount of change can be a daunting prospect. CDS has designed a portfolio of services to address a number of common events.

During periods of intensive growth, many organizations suffer from gaps in their asset management processes. Undiscovered systems in inventory that are no longer covered by warranty or maintenance could represent risk to application availability and, ultimately, the business. CoverageNow from CDS helps address those risks of the unknown.

CoverageNow

• Flexibly add previously unknown and/or undiscovered systems to service coverage

• Align co-term coverage across estate

• Applies to full data center stack of storage, network, and servers

For those organizations who don’t have the time or resources to produce a complete data center inventory, CDS offers DiscoveryNow.

DiscoveryNow

Helping customers discover and document complete data center estate to close inventory gaps and minimize risk.

Managing Change - CoverageNow Minimizes Risk of the Unknown

Managing Change — Warranty+ Delivers Flexibility with Granular SLAs

Standard warranty support terms might be fine for the majority of your systems, but what if there are select network, storage, or server assets that are supporting mission-critical systems and demand faster response and repair times? CDS Warranty+ delivers system-level customization of SLAs.

Warranty+

• Augment vendor-provided warranty terms with fine- grained support (e.g. 4-hour parts replacement)

• Balance service costs across broad estate of storage, network, and servers

• Flexiblity to add and change over time

As data sets grow, they take on a “gravity” that makes them hard to move. Very often the process of migrating data from one system to another — or from one system to the cloud — is the cause of maintenance terms well-beyond a systems useful life. CDS’s goal is to help accelerate customers transformations, and offers Data Center Consolidation and Relocation services, as well as Data Migration services to address this key requirement.

Data Center Consolidation and Relocation

• Consolidation and relocation planning and project management to ensure proper scoping and on-time delivery

• Multi-vendor coverage to accommodate like-to-unlike systems changes

• Ongoing support and/or decommissioning and data wiping of systems

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Data Migration

• Migration planning and project management to ensure proper scoping and on-time delivery

• Multi-vendor coverage to accommodate like-to-unlike systems changes

• Ongoing support and/or decommissioning of source systems post-migration

Managing Change - Data Center Consolidations, Relocations, and Data Migrations Accelerate Modernization

Managing End of Life — Data Destruction and Asset Decommissioning

When the end of a systems useful life occurs, CDS offers a powerful range of capabilities to eliminate potential risks from sensitive data remaining on decommissioned systems through Data Destruction services. In addition, Asset Decommissioning services safely and quickly dispose of assets in an environmentally friendly manner.