HPE® Server and Storage Maintenance
A PARTNER YOU CAN TRUST
CDS brings a point of view and vast capabilities underpinned by an unmatched concentration of experienced engineers to extend the value of your data center investments. Using our global presence and OEM-trained engineers, CDS delivers multi-vendor support for your post warranty and EOSL HPE hardware.
CDS specializes in the provision of post warranty HPE server and storage support, helping to extend the life of your hardware as it continues to deliver according to your business needs and priorities. Our highly trained team of OEM-agnostic engineers maintain your post warranty HPE products, ensuring they continue to operate at peak performance.
HPE® Server Support
Installed in hundreds of thousands of data centers, HPE servers are critical to businesses across the world. Having built a stable, reliable IT infrastructure, OEM instructions to upgrade perfectly usable hardware are unwelcome. CDS offers your business a cost-effective, credible alternative to the HPE server hardware refresh cycle. Our post-warranty support service allows you to leave trusted servers in place for longer, providing an increased return on hardware investment, and avoiding disruptive, unnecessary hardware upgrades.
CDS delivers both OEM-agnostic support and HPE server hardware and support to ensure your systems continue to function optimally. Our support packages include:
Full HPE server hardware support and maintenance for post-warranty products, including ProLiant and NetServer product lines.
7 x 24 proactive monitoring services allow our engineers to identify and resolve potential server issues before they escalate
HPE-certified Level 3 engineers provide telephone and onsite assistance – anywhere in the world.
Flexible range of SLAs, from next business day to 4-hours onsite, allowing you to choose the HPE support options that best suits your needs and budget.
Competitively priced HPE server support services that extend asset lifespan and deliver a greater return on investment, often reducing maintenance costs by up to 50%.
Onsite HP support from a worldwide network of trusted CDS Level 3 field engineers covers your systems regardless of location.
Guaranteed access to every spare for every HPE server we support – all fully approved by the vendor.
CDS also provide interim support coverage for your post-warranty ProLiant servers, ensuring a smooth transition as you move to a new technology stack.
Our vendor agnostic approach gives your business additional infrastructure choices too. Instead of being tied to a heterogeneous HPE environment, we can support servers from several vendors, helping you build a best-of-breed data platform tuned to your operational needs and strategic goals.
HP® and HPE® Storage Maintenance
The amount of data held by your company will continue to increase, particularly as big data and IoT programs mature. The issue is further compounded by HPE hardware refresh cycles, forcing your business to upgrade storage arrays and SAN infrastructure – even those that continue to meet your operating needs. Regular hardware upgrades are expensive and disruptive – which is why CDS offer a credible alternative. Our post-warranty maintenance services allow you to extend the lifespan of your HPE storage hardware including tape libraries, P4000 SAN arrays, Procurve switches and more. We also assist with HP acquisitions and collaborations, including 3PAR systems, and P9500 arrays.
When your business chooses to partner with CDS for post warranty maintenance for your HPE storage and archiving assets, you benefit from:
7 x 24 support from our HPE-trained Level 3 engineers ensures speedy resolution of technical issues.
Per-system customizable SLAs, from 4 hours to next business day, allowing you to prioritize support and better manage costs.
Proactive monitoring and maintenance ensures that issues are identified and resolved early, before performance is affected.
Our multi-million dollar spares inventory carries every part for every HPE storage system, tape library and SAN switch owned by our customers. And every part is HPE certified for maximum compatibility and reliability.
A global logistics network that delivers spare parts to your data center in as little as two hours.
Advice and maintenance for archiving technologies, including D2D, SureStore, StoreOnce and a complete range of tape libraries.
Support and maintenance for SAN networking, including ProCurve, B-series and Cisco Catalyst switches and interconnects.
As independent providers of storage maintenance services, CDS can provide advice, guidance and support for HPE systems – and many other vendors too. We provide interim support for customers who are switching technology stacks, and ongoing maintenance for “obsolete” tape libraries from the MSL, ESL, EML and VLS product families (among others).
We can also offer advice and guidance for building a best-of-breed storage infrastructure using assets from multiple vendors.
