Dell EMC® Server and Network Support

As part of their comprehensive Dell EMC® premium offerings, CDS provide multi-level support for your servers and storage. 

Our Dell EMC support provisions are fully flexible, allowing you to select the level of technical coverage you need to keep servers, arrays, SANs and tape archives running efficiently.

This flexibility ensures that your business only ever pays for the Dell EMC server support provisions you actually need – saving money that might be otherwise wasted on unused coverage. 

As the world’s largest provider of third party Dell EMC server support, CDS is your perfect partner for post-warranty maintenance – and not just for the newest VxBlock and PowerEdge systems either.

Post warranty Dell EMC server hardware support services

When Dell EMC has ended official support for a server model, CDS will continue to look after it according to your business requirements. By extending the life of your server you lower your total cost of ownership (TCO) and increase your return on investment (ROI), directly impacting your bottom line. You also regain complete control of your hardware upgrade program.

CDS provides on going support for Dell EMC servers well beyond official end of life. Tier 1 and tier 2 support is available, covering installation, configuration, troubleshooting, tuning and integration.

More than “just” servers, support is available for a wide range of Dell EMC systems. From PowerVault and EqualLogic storage, to the discontinued Clariion SAN array, or the newer converged VxBlock systems, CDS can assist.

Our global network of Level 3 support engineers, allows us to be on site in as little as four hours, helping to troubleshoot and resolve server issues quickly. And backed by a multi-million dollar spare parts inventory, technical issues can be fixed before your systems go off-line.

Our consultants also offer Dell EMC server upgrade services when the time comes to modernize your storage infrastructure – or to transition to another OEM. We carry every spare for every system supported; from the spinning disks in your Isilon network attached storage, to the Connectrix and Brocade switches in your SAN. If you need additional capacity, we have the parts to assist.

At some point Dell EMC will discontinue support for their server products. In general, hardware support is first withdrawn and then later, software support. By cancelling a product line, the OEM can push customers into a technology refresh. But CDS can help you escape this cycle. 

As the world’s largest provider of third party Dell EMC server support, CDS is your perfect partner for post-warranty maintenance – and not just for the newest VxBlock and PowerEdge systems either.

Contact us today to learn more about Dell EMC server support services and to get an understanding of just how much you could save without sacrificing the quality of support you receive.

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