Dell EMC® Storage, Server Support & Maintenance

As a global provider of OEM-standard multi-vendor services, CDS is uniquely positioned to deliver the post warranty Dell EMC® storage and server support your business needs to stay online.

Despite reaching end of warranty, your Dell storage solutions continue to serve your business needs. CDS will help ensure that your storage devices continue to deliver into the future by delivering the same quality of service you expect from Dell.

Contact us today to discuss how we can extend the lifetime of your Dell EMC products and realize the total cost of ownership potential.

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Find out if CDS support your model

We try to keep this list up to date - please contact us if you can't see your model listed here

CDS support the model you have selected.Contact Us

CDS currently offer support for PowerEdge, PowerVault, Symmetrix, Clariion, Connectrix, EqualLogic and Data Domain product families:

  • Dell EMC maintenance services

    Proactive maintenance services from CDS ensure your Dell EMC equipment continues to perform optimally, and protects against downtime and system failures.

  • Dell EMC support services

    Our Level 3 engineers are available 7x24 to provide support and guidance when your business does experience technical issues with Dell EMC storage infrastructure.

  • Dell EMC® Consulting

    Help and assistance for redeploying post-warranty assets for additional capacity, or as part of a new testing environment.

  • Dell EMC PowerEdge®

    Complete support and maintenance for your post-warranty PowerEdge servers. Our 7x24 helpdesk is on hand to provide proactive and reactive support, optimizing PowerEdge storage to extend its working life.

  • Dell EMC PowerVault post warranty support

    CDS provide hardware support, maintenance and spares for the full range of PowerVault storage, including disk arrays and tape drives. Our global network of engineers can be on-site in as little as 4 hours to minimize disruption.

Request a quote:

A comprehensive Dell EMC 3rd party maintenance service

CDS can assume responsibility for keeping your post warranty equipment running in peak condition. Our Dell EMC support services include:

  • Full hardware support for Dell, EMC and Dell EMC servers and storage products from a range of product families.
  • Automated, remote 7x24 proactive monitoring ensures that your Dell EMC storage products are working at all times.
  • Advice, guidance and support from our OEM-trained Level 3 engineers who each have an average of 15 years hands-on Dell storage management and maintenance experience.
  • Custom service agreements with SLAs tailored to your specific business needs and budget, from 4 hours, to next business day.
  • Expert guidance to help you plan and manage your product lifecycle and future requirements.
  • Competitively priced support services extend asset lifecycle and deliver a greater return on investment.
  • A global support network ensures your Dell EMC storage and server products are protected anywhere in the world.

Dell EMC maintenance services designed to exceed your expectations

Most important of all though is the CDS commitment to delivering programs that exceed OEM service agreements:

  • Industry beating call response times – technical support calls to the CDS operations center are answered and resolved promptly.
  • All Dell EMC storage support calls are answered and resolved by Level 3 engineers, ensuring you get access to the best knowledge and experience immediately.
  • All CDS support and maintenance agreements are backed by a superior strategy for delivering OEM original parts to your site quickly and efficiently, minimizing downtime.

 

  • Multi-vendor agreements allow us to offer maintenance and support for other hardware in your heterogeneous environment.

When working with CDS, you can be sure of receiving a Dell EMC maintenance service that not only resolves issues but does so more quickly and efficiently than you may have thought possible. 

And all this for less than you current maintenance contract with Dell EMC.

CDS Dell EMC consulting services

As well as supporting and maintaining your Dell EMC storage solutions, CDS offer a range of additional services to reduce costs and improve ROI:

  • Operating and capital cost reduction modeling in hardware environments to help you better plan future expenditure
  • Processing power improvement planning to meet future demands
  • Expanded storage planning to cope with the increased demands of the future
  • Hardware consolidation (with or without application consolidation drivers) to further reduce operational expenditure
  • Emerging technologies advisement to define which are best suited to your current and future needs

CDS offer a complete range of post warranty support services for Dell EMC storage and server products.

Supported Dell EMC ModelsWe try to keep this list up to date - please contact us if you can't see your model listed here

Product LineModels
Avamar Data Store
  • Avamar Data Store Gen1
  • Avamar Data Store Gen2
  • Avamar Data Store Gen3
  • Avamar Data Store Gen3 Expansion Storage nodes
  • Avamar Data Store Gen4
  • Avamar Data Store Gen4S
Celerra File Server
  • 502 Control Station
  • 502 Data Mover
  • 503 Control Station
  • 503 Data Mover
  • 505 Control Station
  • 505 Data Mover
  • 506 Control Station
  • 506 Data Mover
  • 507 Control Station
  • 507 Data Mover
  • 510 Data Mover
  • 514 / 518 Data Mover in CFS-14
  • 514 / 518 Data Mover in CNS-xxx
  • 517 Control Station in CFS-14
  • 517 Control Station in CNS-xxx
  • CFS-14
  • CNS-14
Celerra Gateway
  • NS40 (Gateway)
  • NS500G
  • NS600G
  • NS700G (1st generation)
  • NS704G
  • NS-G2
  • NS-G8
  • NSXRACK/NSXRACKU
  • VG2 (with DART 6.x)
  • VG8 (with DART 6.x)
Celerra NS
  • NS120
  • NS20
  • NS20 (Dual)
  • NS20FC (Dual)
  • NS20FC (Single)
  • NS350
  • NS40 (Integrated)
  • NS480
  • NS500
  • NS600
  • NS700 (1st generation)
  • NS704 (Integrated)
  • NS80
  • NS960
  • NS960G
Celerra NX4
  • NX4
  • NX4 (Dual)
Centera
  • Centera Generation 4 LP 8 TB
  • Centera Generation 1
  • Centera Generation 2
  • Centera Generation 3
  • Centera Generation 4 1.2 TB
  • Centera Generation 4 2.0 TB
  • Centera Generation 4 LP 12 TB
  • Centera Generation 4 LP 3 TB
  • Centera Generation 4 LP 4 TB
CLARiiON
  • AX100
  • AX100i
  • AX100SC
  • AX100SCi
  • AX150
  • AX150i
  • AX150SC
  • AX150SCi
  • AX4-5F
  • AX4-5FDC
  • AX4-5FSC
  • AX4-5FSCX
  • AX4-5FSCX-750
  • AX4-5FX
  • AX4-5I
  • AX4-5IDC
  • AX4-5ISC
  • CX200
  • CX300
  • CX3-10C
  • CX3-20
  • CX3-40
  • CX3-80
  • CX400
  • CX4-120C
  • CX4-240C
  • CX4-480C
  • CX4-960C
  • CX500
  • CX500DC
  • CX500i
  • CX600
  • CX700
  • CX700DC
  • FC45xx
  • FC4700
  • FC4700-2
  • FC53xx
  • FC55xx
  • FC57xx
  • IP4700
Connectrix - ANCOR
  • DS-16A
Connectrix - Brocade
  • 3250-VL2E
  • AP-7420B
  • DP3-SCB1
  • DS-300B (4G Switch)
  • DS-300B-8G (8G Switch)
  • DS-4100B
  • DS-4900B
  • DS-5100B (4G Switch)
  • DS-5100B-8G (8G Switch)
  • DS-5100B-EP
  • DS-5300B (4G Switch)
  • DS-5300B-8G (8G Switch)
  • DS-6505-R-B
  • DS-6505R-B-8G
  • DS-6505R-B-EP
  • DS-6510F-8GB
  • DS-6510F-B
  • DS-6510R-8GB
  • DS-6510R-B
  • DS-6510R-B-EP
  • DS-6520F-8GB
  • DS-6520F-B
  • DS-6520R-8GB
  • DS-6520R-B
  • DS-8B2
  • ED-12000B
  • ED-48000B
  • ED-DCX-4S-B
  • ED-DCX8510-4B
  • ED-DCX8510-8B
  • ED-DCX-B
  • ES-5832B
  • MP-7500B
  • MP-7800B
  • MP-8000B
  • PB-12000-16
  • PB-24000-16
  • PB-48000B-16
  • PB-48000B-32
  • PB-48K-10G-6
  • PB-48K-16IP
  • PB-48K-18i
  • PB-48K-48
  • PB-48K-AP4-18
  • PB48K-AP4-18U
  • PB-DCX-16EB
  • PB-DCX-24FCOE
  • PB-DCX-32P16G
  • PB-DCX-32P8GM
  • PB-DCX32P8GME
  • PB-DCX32P8GMU
  • PB-DCX-48P16G
  • PB-DCX-48P8GM
  • PB-DCX48P8GME
  • PB-DCX48P8GMU
  • PB-DCX-FX8-24
  • PD-DCX-16P-4G
  • PD-DCX-16P-8G
  • PD-DCX-32P-4G
  • PD-DCX-32P-8G
  • PD-DCX-48P-4G
  • PD-DCX-48P-8G
  • PD-DCX-FC8-64
Connectrix - Cabinets
  • EC-1000
  • EC-1100
  • EC-1200
  • EC-1230
  • EC-1500-B/C
  • EC-1500-M
  • EC-1700-B
  • EC-1700-C
Connectrix - Cisco
  • MDS-9120
  • MDS-9124
  • MDS-9134
  • MDS-9140
  • MDS-9148
  • MDS-9216
  • MDS-9216A
  • MDS-9216I
  • MDS-9222I
  • MDS-9506 (with V1 Supervisor cards)
  • MDS-9506-V2 (with Supervisor 2 cards)
  • MDS-9509 (with V1 Supervisor cards)
  • MDS-9509-V2 (with Supervisor 2 cards)
  • MDS-9513
  • MDS-9513-FAB2
  • MDS-9513-FAB3
  • MDS-9710
  • MDS-9Q20
  • MDS-FCOE-8
  • MDS-PBF-12SW
  • MDS-PBF-16
  • MDS-PBF-16LW
  • MDS-PBF-24-8G
  • MDS-PBF-24LR
  • MDS-PBF-24MR
  • MDS-PBF-24SW
  • MDS-PBF-32
  • MDS-PBF-32ADV
  • MDS-PBF-4/SR/LR
  • MDS-PBF-44-8G
  • MDS-PBF-48-8G
  • MDS-PBF-48ADV
  • MDS-PBF-48SW
  • MDS-PBFI-1402
  • MDS-PBFI-1804
  • MDS-PBI-08
  • MDS-PBI-4
  • MDS-SSM-32
  • MDS-SSN-16
  • NEX-5010
  • NEX-5020
  • NEX-5K-6FC-8G
  • NX-5K-4E4FC
  • NX-5K-8FC
Connectrix - McData
  • DS-16M
  • DS-16M2
  • DS-24M2
  • DS-32M
  • DS-4700M
  • ED-10000M
  • ED-1032M
  • ED-10KM-164L
  • ED-10KM-164S
  • ED-10KM-164SU
  • ED-10KM-242L
  • ED-10KM-242LU
  • ED-10KM-242SU
  • ED-10KM-242U
  • ED-10KM-320L
  • ED-10KM-320LU
  • ED-10KM-320S
  • ED-10KM-320SU
  • ED-10KM432L4
  • ED-10KM432L4U
  • ED-10KM432LX
  • ED-10KM432LXU
  • ED-10KM432SW
  • ED-10KM432SWU
  • ED-10KM-CBLDOM
  • ED-10KM-CBLINT
  • ED-10KM-LMPNL
  • ED-10KM-RLKT
  • ED-10KM-SMPNL
  • ED-10KM-SWM
  • ED-10KM-SWX
  • ED-140M
  • ED-140MCUP
  • ED-6064
  • ED-64M
  • ED-64MCUP
  • ED-PCM
  • ED-QPM-04
  • ED-QPM-04-U
  • ED-QPM-L04
  • ED-QPM-L04-U
  • ED-QPM-L10
  • ED-QPM-L10-U
  • ED-UPM-04
  • ED-UPM-04-U
  • ED-UPM-L10
  • ED-UPM-L10-U
  • ED-XPM-01
  • ED-XPM-01-U
  • ED-XPM-L10
  • ED-XPM-L10-U
  • MP-1620M
  • MP2640M
Connectrix - Miscellaneous
  • SP-1004
  • SP-1010
  • SP-1020
  • SP-HUB-ETH
  • SP-KVM
Connectrix - QLogic
  • DP3-SCQ1
Data Domain
  • DD120
  • DD140
  • DD160
  • DD200
  • DD2200
  • DD2500
  • DD410
  • DD4200
  • DD430
  • DD4500
  • DD460
  • DD460g
  • DD510
  • DD530
  • DD560
  • DD560g
  • DD565
  • DD580
  • DD580g
  • DD610
  • DD620
  • DD630
  • DD640
  • DD660
  • DD670
  • DD690
  • DD690g
  • DD7200
  • DD860
  • DD880
  • DD880g
  • DD890
  • DD9500
  • DD990
Disk Library for Mainframe (DLm)
  • DLm1000
  • DLm120
  • DLm2000
  • DLm2100D
  • DLm2100V
  • DLm4020
  • DLm4080
  • DLm6000
  • DLm8000
Isilon
  • 108NL
  • 36NL
  • 72NL
  • EX12000
  • EX6000
  • EX9000
  • IQ Classic
  • IQ10000x-SSD
  • IQ12000i
  • IQ12000x
  • IQ1440
  • IQ1920e
  • IQ1920i
  • IQ1920x
  • IQ200
  • IQ2250
  • IQ3000e
  • IQ3000i
  • IQ3000x
  • IQ32000x-SSD
  • IQ36000x
  • IQ4800e
  • IQ4800i
  • IQ5000S-SSD
  • IQ5400S
  • IQ6000e
  • IQ6000Ge
  • IQ6000i
  • IQ6000x
  • IQ72000x
  • IQ9000i
  • IQ9000x
  • IQ-Accelerator-i
  • NL400
  • S200
  • Switch CISCO 48-PORT IB Switch 7008P
  • Switch CISCO 96-Port IB Switch
  • Switch CISCO TOPSPIN 24-PORT IB Switch
  • Switch FLEXTRONICS 24-PORT DDR IB Switch
  • Switch FLEXTRONICS 8-PORT IB Switch
  • Switch MELLANOX 18-PORT QDR IB Switch *
  • Switch MELLANOX 24-PORT IB Switch
  • Switch MELLANOX 36-PORT QDR IB Switch
  • Switch MELLANOX 8-PORT QDR IB Switch
  • Switch QLOGIC 18-PORT QDR IB Switch
  • Switch QLOGIC 24-PORT QDR UPGRADE LEAF
  • Switch QLOGIC 36-PORT QDR IB Switch
  • Switch QLOGIC 48-PORT QDR IB Switch
  • Switch QLOGIC SILVERSTORM 144-PORT DDR IB Switch
  • Switch QLOGIC SILVERSTORM 24-PORT DDR IB Switch
  • Switch QLOGIC SILVERSTORM 48-PORT DDR IB Switch
  • Switch QLOGIC SILVERSTORM 96-PORT DDR IB Switch
  • Switch TOPSPIN 48-PORT IB Switch
  • Switch TOPSPIN 72-PORT IB Switch
  • Switch TOPSPIN 96-PORT IB Switch
  • X200
  • X400
RecoverPoint
  • RecoverPoint Gen1
  • RecoverPoint Gen3
  • RecoverPoint Gen4
  • RecoverPoint Gen5
Symmetrix
  • 3100
  • 3130
  • 3200
  • 3230
  • 3300
  • 3330
  • 3400
  • 3430
  • 3500
  • 3630
  • 3700
  • 3830
  • 3930
  • 4200
  • 4400
  • 4800
  • 5100
  • 5200
  • 5300
  • 5330
  • 5430
  • 5500
  • 5630
  • 5700
  • 5830
  • 5832
  • 5900
  • 5930
  • 8130
  • 8230
  • 8430
  • 8530
  • 8730
  • 8830
  • DMX1000
  • DMX2000
  • DMX-3
  • DMX-3 950
  • DMX3000
  • DMX-4
  • DMX-4 950
  • DMX800
  • VMAX
  • VMAX 10K
  • VMAX 10K Cloud Edition
  • VMAX 20K
  • VMAX 40K
  • VMAX SE
  • VMAXe
VNX
  • VG10
  • VG2 (with VNX OE 7.x)
  • VG50
  • VG8 (with VNX OE 7.x)
  • VNX5100
  • VNX5200
  • VNX5300
  • VNX5400
  • VNX5500
  • VNX5600
  • VNX5700
  • VNX5800
  • VNX7500
  • VNX7600
  • VNX8000
VNXe
  • VNXe3100
  • VNXe3150
  • VNXe3300
VPLEX
  • VS1
  • VS2
XtremIO
  • Dual X-brick
  • Quad X-brick
  • Single x-brick
XtremSF
  • PBDCXFX8-24V2
  • PCIEHHM-1400M
  • PCIEHHM-2200V
  • PCIEHHM-350M
  • PCIEHHM-550V
  • PCIEHHM-700M
  • PCIEHHS-3XXL
  • PCIEHHS-3XXL2
  • PCIEHHS-3XXM
  • PCIEHHS-3XXM2
  • PCIEHHS-7XXM

Contact us today to discuss how we can extend the lifetime of your Dell EMC products and realize the total cost of ownership potential.

Contact Us

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