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Maintenance Services

Avoid vendor lock-in and forced upgrades by using maintenance services from CDS to extend the lifespan of your post-warranty storage hardware.

For OEMs, regular hardware refreshes are key to driving ongoing income. But why should you upgrade if your existing storage arrays continue to meet your business needs?

CDS are vendor agnostic specialists, providing post warranty maintenance services for storage hardware from a range of vendors including EMC, NetApp, IBM, Cisco, Hitachi Data Services and HPE. 

We also maintain a multi-million dollar spare part inventory to cover all of our customers’ needs.

Our primary objective is to maintain a high level of customer satisfaction by providing OEM-class support for their post warranty hardware. Using the old cliché, a Customer Problem is a CDS problem. Period.

Network maintenance services

Vendor-agnostic support, maintenance and monitoring for your Cisco and Brocade networking hardware ensures optimum performance and longevity for maximum return on investment. Our engineers are available 7/24/365 to provide proactive maintenance for your SANs and network switches, and we can deliver and fit spares in as little as four hours, anywhere in the world.

Learn more about how CDS can help you maximize uptime and availability with network maintenance services.

Server maintenance services

A comprehensive suite of server support and maintenance services for post-warranty hardware ensures that your business has uninterrupted access to data processing resources. CDS services allow your business to extend the lifespan of your legacy applications by safely using post warranty hardware to lower costs, backed by an OEM-qualified support team.

With a global support team of experts drawn from OEMs, the CDS maintenance service delivers the highest levels of total systems availability in multi-vendor heterogeneous environments, along with flexible service offerings to meet your specific requirements.

Learn more about how CDS can help you extend your server lifecycle, maximizing ROI and increasing storage capacity with our server maintenance services.

Storage maintenance services

CDS provide a range of comprehensive range of storage maintenance services to ensure that your arrays, SANs and converged infrastructure continue to perform optimally. Our vendor-agnostic approach means that we can support storage platforms from a combination of OEMs – even units that are officially post-warranty – saving you up to 70% on maintenance fees.

With two decades experience as a leading global service provider solely dedicated to multi-vendor environments, and with an intrinsic commitment to customer service, CDS has an impressive depth of expertise.

 

We provide 7/24/365 support coverage, and our engineers can be on site in as little as four hours if your coverage demands it. We have invested heavily in service delivery technology and spare parts inventory, ensuring that any issue can be dealt with quickly and effectively.

Learn more about our storage maintenance services.

Parts & logistics

CDS has created a multi-million dollar spare parts inventory, ensuring we have every spare for every system we support on behalf of our clients. This inventory is distributed across our three international branches to further reduce the time required to deliver spares to site.

Our exceptional inventory is backed by a global logistics network to deliver spares to customer sites. This is backed by our field engineers who are on hand to fit spares on-site – often in as little as four hours.

Learn more about parts and logistics services from CDS

A range of customizable SLAs and service levels allows you to choose the level of cover required according to business priorities and budget.

Maintenance services from CDS:

  • Reduce total cost of ownership and boost return on investment by extending the server and storage area network hardware lifecycles beyond OEM-defined end of service life boundaries.
  • Provide proactive and reactive maintenance services using our in-depth knowledge and expertise across a wide range of server products from Unix to Wintel to minimize downtime and boost performance.
  • Operate a 7/24/365 helpdesk service so we are available whenever you need us.
  • Is built on the knowledge and experience of our OEM-trained level 3 engineers to provide comprehensive data center support.
  • Use data center optimization techniques to improve systems performance.
  • Provide guidance and advice to augment your in-house data center management team.

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"Since CDS took over maintenance we have not experienced any outages or intrusions – they have kept everything running in perfect order. This level of service coupled with a more than agreeable price has saved the US taxpayer a small fortune."

Charlie Tang, FAA (Contracting Officer)

Contact us today to get more specifics about how our data center maintenance services can improve your bottom line and boost productivity.

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