Cookie Policy


Cookies are small data files stored on the hard drive of your computer as you navigate our website, if you agree.

Cookies help us to improve our site and to deliver a better and more personalized service. They enable us:

  1. To learn about the usage and effectiveness of our site.
  2. To recognize you when you return to our site, and so allow us to customize our site according to your individual interests.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the collection of cookies. However, if you select this setting you may be unable to access certain parts of our site.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie NameProviderDurationPurpose
_gat_UA-25748527-1 Third Party (*Google Analytics) 1 minute Used to throttle request rate by Google Analytics deployed by Google Tag Manager.
_ga Third Party (*Google Analytics) 2 years Used to distinguish users
_gid Third Party (*Google Analytics) 24 hours Used to distinguish users
*Google Analytics allows us to track the usage of our site and collect data about your visit. This data is used for advertising and re-marketing purposes. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by Google Analytics’ terms of use and privacy policy.
_CAN_Bld Third Party ( †CANDDi) 10 years User identification cookie (32-character)
_CAN_SId Third Party ( †CANDDi) Session duration Session Identifier cookie (32-character)
†CANDDi allows us to track the usage of our site and collect data about you and your visit. Data is used to optimize our website for a better user experience and for re-marketing and advertising. What cookies does CANDDi store?
autoinvite_callback Third Party ( ‡LiveChat) Session duration Session Cookie
lc_invitation_opened Third Party ( ‡LiveChat) Session duration Session Cookie
lc_visitor_id.9275000 Third Party ( ‡LiveChat) 1000 days User Identification cookie
lc_sso9275000 Third Party ( ‡LiveChat) 1000 days Session identification cookie
lc_window_state Third Party ( ‡LiveChat) Session duration Session Cookie
‡Live Chat allows us to provide customer service via a chat widget. Live Chat privacy policy | Live Chat Cookie Policy
calltrk_referrer Third Party ( §CallRail) 1 year Tracks the website or webpage landed on by the visitor
calltrk_landing Third Party ( §CallRail) 1 year Provides an identifier for the user visiting the website
calltrk_session_id Third Party ( §CallRail) 1 year Provides an identifier for the user visiting the website
§CallRail allows us to be able to tell which digital marketing source is responsible for phone calls from this website. CallRail Privacy Policy.
_hjlncludeInSample Third Party (Hotjar) Session duration Used to allow us to track whether the visitor is included in sample data for specific reports
civicCookieControl First Party (Civic Cookie Control) 90 days Used to remember you have clicked ‘close’ on the website’s cookie information popup
PHPSESSID First Party (CMS) Session duration Used to enable core site functionality
_fbp Third Party (Facebook) 90 days Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Web beacons

Some and third-party web pages, applications, and HTML-formatted email use Web beacons alone or in conjunction with cookies to compile information about your website usage and your interaction with email, as well as to measure performance on, applications, and websites “powered by” another company on CDS’s behalf.

A web beacon is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer such as cookies, the time and date of a page viewed, and a description of the page where the web beacon is placed. Depending on the context, web beacons may also refer to content on a third-party server, and may be used by service providers to deliver relevant advertising to you.

You may be able to disable web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software used on your computer). However, doing this may not always disable a web beacon or other automatic data collection tools in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.

If you have opted-in to receive marketing emails or newsletters from CDS, CDS may automatically collect personal information about you. For example, through web beacons and personalized URLs embedded in these emails or newsletters, CDS can track whether you’ve opened those messages and whether you’ve clicked on links contained within those messages. For more information on embedded web links, see below.

Embedded Web links

Some, third-party web pages, applications, and HTML-formatted messages sent from CDS through Email, Facebook, Twitter, LinkedIn and other mediums may use links designed to allow CDS to determine whether you have clicked a link and this information about the interaction may be connected to your personal identity. If you do not want CDS to collect information about the links that you click, you can:

  1. change your choice about how you receive communications from CDS (i.e. choose a text-based version of the message where available),
  2. change your preferences with the receiving application (if available), or,
  3. choose not to click links in CDS communications