Oracle® Sun Microsystems® StorageTek® Server & Storage Support
A PARTNER YOU CAN TRUST
A partner you can trust: CDS brings a point of view and vast capabilities underpinned by an unmatched concentration of experienced engineers to extend the value of your data center investments. CDS is uniquely positioned to deliver the post warranty Sun Microsystems support your business needs to maintain internal operational standards. Even when your devices have reached post warranty or EOSL status, your Oracle Sun Microsystems solutions continue to serve your business needs.
Sun Server Maintenance Services
Sun servers continue to play an important role at the heart of many organisations. But as their Sun Enterprise, SunFire and E10K servers get older, Sun owners come under increasing pressure to upgrade their servers to a newer, Oracle-badged alternative. As a credible provider of proven third party Sun support and maintenance services, CDS offers another option. Our team of OEM-trained Level 3 engineers can deliver local and remote support to keep your servers running efficiently.
SERVER MAINTENANCE
When you partner with CDS for Sun Server maintenance, you can expect to receive:
7x24 support from our team of highly qualified and experienced Level 3 engineers who will take ownership of each issue and see it through to a satisfactory conclusion.
Guaranteed Sun-approved spares for all your post warranty servers. Thanks to our global distribution network, we can have any spare part delivered to your data center in as little as 2 hours (subject to SLAs and contract terms).
Prolonged lifespan of your Sun server assets, providing increased return on investment, and lower total cost of ownership. You can also escape the regular Oracle refresh cycle, giving you back control of your data center.
Reduced operating costs as CDS Sun server support contracts are typically 30%-50% lower than those offered by Oracle.
StorageTek® Storage Maintenance
As a global provider of OEM-standard multi-vendor services, CDS is uniquely positioned to deliver the post warranty StorageTek storage support that your business needs. End of warranty support should not mean end of life for StorageTek hardware that continues to serve your business needs. CDS will help ensure that your storage devices continue to deliver into the future.
COMPREHENSIVE STORAGETEK THIRD PARTY MAINTENANCE
CDS can assume responsibility for keeping your post warranty equipment running in peak condition. Our StorageTek support services include:
Support for StorageTek automated tape libraries and drives
7x24 proactive monitoring ensures that your tape libraries and drives are fully functioning at all times
Advice, guidance and support from our OEM-trained engineers who each have an average of 20 years hands-on experience with StorageTek technologies
Custom service agreements with SLAs to meet your specific business needs and budget, from 4 hours, to next business day
Expert guidance to help you plan and manage your product lifecycle
STORAGETEK CONSULTING
Industry beating call response times – technical support calls to the CDS operations center are answered and resolved promptly.
All calls answered and resolved by Level 3 engineers, ensuring you get access to the best knowledge and experience immediately.
All CDS agreements are backed by a superior strategy for delivering OEM original parts from our store to your site quickly and efficiently, minimising downtime.
Multi-vendor agreements allow us to offer maintenance and support for other hardware related to your StorageTek storage solutions.
As well as supporting and maintaining your StorageTek storage solutions, CDS offers a range of additional services including installation services – The CDS team can assist with upgrades or installation to help your business meet new storage demands.
