NetApp® Storage Maintenance
A comprehensive NetApp® maintenance plan needs two key elements:
- Access to knowledgeable product experts who can help diagnose and troubleshoot faults – proactively.
- Reliable and timely access to spare parts to reduce downtime in the event of component failure.
By partnering with CDS for NetApp storage maintenance services, you will receive both. From the moment a problem is first raised, our team of Level 3 engineers will be on hand to guide you through the resolution process.
Where a hardware fault is identified, we will immediately arrange for delivery of parts, and organise a site visit by one of our engineers to fit them.
Comprehensive component inventory
CDS maintain a multi-million dollar inventory for a range of NetApp product families, including Filer, NearStore, FAS and N-series units.
Importantly, every component is fully OEM-approved for guaranteed compatibility and minimum fuss when arranging a swap. Parts can be delivered to site in as little as four hours – anywhere in the world.
CDS never use unapproved or third party components, guaranteeing NetApp storage continues to function with the greatest efficiency, and lessening the risk of causing secondary failures.
CDS carry spares for any post-warranty NetApp hardware covered by your support contract to ensure that older equipment can also continue to deliver ROI. Filers, arrays, NAS, SAN and the networking components that link your storage infrastructure – CDS has parts for them all.
Speedy and efficient delivery
Depending on your NetApp maintenance and parts contract, CDS could have spares delivered to your site in as a little as four hours – anywhere in the world. One of our highly qualified Level 3 engineers will then meet the part on site and fit it immediately.
CDS operates a global network of experienced engineers to ensure that the parts you need and delivered and fitted as quickly as possible to address issues before they can affect performance or take storage systems offline.
Destruction tested components
CDS also maintain an onsite test lab for assessing the relative weaknesses of every individual NetApp component. Every Filer, N-series, FAS series and NearStore product we support has been tested. This testing gives us a better understanding of:
- The most likely causes of hardware failure.
- The way in which NetApp storage hardware fails, from spinning disks to fiber channel connections, helping to identify causes of failure quicker.
- How to remove and refit faulty components quickly, minimizing disruption in the process.
The CDS difference
CDS are committed to delivering the highest levels of service, investing time and resources whenever needed to exceed your expectations and to keep your business running smoothly. By choosing NetApp storage maintenance services from CDS you are assured that lowering your total cost of ownership is our primary concern.
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