NetApp

A PARTNER YOU CAN TRUST

CDS brings a point of view and vast capabilities underpinned by an unmatched concentration of experienced engineers to extend the value of your data center investments. Partnering with CDS for NetApp® support ensures that your business receives an OEM-level service that boosts return on investment and dramatically reduces total cost of ownership.

NetApp® Storage Maintenance

Access to knowledgeable product experts who can help diagnose and troubleshoot faults – proactively. Reliable and timely access to spare parts to reduce downtime in the event of component failure. By partnering with CDS for NetApp storage maintenance services, you will receive both. From the moment a problem is first raised, our team of Level 3 engineers will be on hand to guide you through the resolution process.

COMPREHENSIVE COMPONENT INVENTORY

 

  • CDS maintain a multi-million dollar inventory for a range of NetApp product families, including Filer, NearStore, FAS and N-series units.

  • Every component is fully OEM-approved for guaranteed compatibility and minimum fuss when arranging a swap. Parts can be delivered to site in as little as four hours – anywhere in the world.

  • CDS never use unapproved or third party components, guaranteeing NetApp storage continues to function with the greatest efficiency, and lessening the risk of causing secondary failures.

  • CDS carry spares for any post-warranty NetApp hardware covered by your support contract to ensure that older equipment can also continue to deliver ROI. Filers, arrays, NAS, SAN and the networking components that link your storage infrastructure.

SPEEDY AND EFFICIENT DELIVERY

 

Depending on your NetApp maintenance and parts contract, CDS could have spares delivered to your site in as a little as four hours – anywhere in the world. One of our highly qualified Level 3 engineers will then meet the part on site and fit it immediately.

CDS operates a global network of experienced engineers to ensure that the parts you need and delivered and fitted as quickly as possible to address issues before they can affect performance or take storage systems offline.

INDEPENDENTLY TESTED COMPONENTS

 

CDS also maintains an onsite test lab for assessing the relative weaknesses of every individual NetApp component. Every Filer, N-series, FAS series and NearStore product we support has been tested. This testing gives us a better understanding of:

  • The most likely causes of hardware failure.

  • The way in which NetApp storage hardware fails, from spinning disks to fiber channel connections, helping to identify causes of failure quicker.

  • How to remove and refit faulty components quickly, minimizing disruption in the process.

NetApp® Support

Our engineers deliver NetApp third party maintenance of the highest standard, keeping critical storage systems online, and dramatically reducing the total cost of ownership. Third party NetApp support from CDS is not only cost-effective, but could deliver a whole new level of service to keep your business running smoothly. And with coverage for end-of-life NearStore, N-series and FAS-series storage, that stability can be maintained for even longer.

THIRD PARTY SUPPORT PROVISIONS FOR YOUR NETAPP STORAGE

 

Choosing to partner with CDS for NetApp storage support ensures you get the same level of service you would expect from your OEM at a fraction of the cost:

  • Direct access to OEM-qualified Level 3 engineers 7x24 to address any technical issue

  • A choice of SLAs to meet the specific needs of your organization, from next business day (NBD) to 4-hour onsite

  • 7x24 proactive monitoring to identify and rectify potential issues and failing components early

  • Unlimited service calls included with every NetApp third party maintenance agreement

  • Original NetApp replacement parts for all support storage systems delivered and fitted on site by our experienced engineers

  • Hardware upgrade services to help fulfill your expansion plans and control costs

  • Support for the Fiber Channel (FC), FCoE and iSCSI connections that connect storage to the network.

  • Support of several NetApp product families, including N-series, FAS-series, Filer and NearStore systems – and the networking fabric that connects them

NETAPP THIRD PARTY MAINTENANCE -
THE CDS DIFFERENCE

 

CDS continues to exceed the expectations of our customers with:

  • Direct access to qualified and experienced Level 3 engineers simplifying the support process and shortening the time to fix

  • A single point of contact for every technical support call – the engineer answering your call will be the engineer who resolves the issue

  • Instant replacement hardware authorization – empowered engineers can green-light spare part swaps whenever needed, reducing downtime caused by bureaucracy

  • Market leading call resolution times

See How CDS can Help