NetApp® Storage Maintenance & Support

Partnering with CDS for NetApp® support ensures that your business receives an OEM-level service that boosts return on investment and dramatically reduces total cost of ownership.

CDS are committed to extending the life of NetApp storage solutions by providing you with industry-leading maintenance and support services long after your equipment has reached manufacturer end of life.

  • NetApp FAS Series support and maintenance

    Reclaim control of your data center and exit the OEM-defined upgrade cycle with support and maintenance for your FAS series storage from CDS.

  • NetApp N Series support and maintenance

    Despite being cancelled in 2014, N Series storage still has an important role to play in your computing strategy. CDS can provide the storage and maintenance needed to keep them running for longer.

  • NetApp Filer Series support and maintenance

    Fabric attached storage (FAS) may be approaching end of service life, but CDS can help your systems in place for longer.

  • NetApp NearStore support and maintenance

    Legacy filers continue to play an important part in your storage infrastructure. Maintenance and support from CDS ensures they continue to deliver value.

  • NetApp E Series support and maintenance

    Obtain support and OEM-approved spares quickly and easily for your E Series SAN storage from CDS. 

  • NetApp Maintenance

    Ensure your NetApp storage hardware is performing optimally with proactive maintenance and fault prevention from our Level 3 engineers.

     

  • NetApp Support

    Expert help and advice from our OEM-qualified Level 3 engineers to resolve technical issues with your NetApp storage assets.

  • NetApp Consulting

    Expert guidance and advice on re-using or re-deploying your post warranty NetApp hardware to increase capacity and return on investment.

NetApp storage support provisions

 

NetApp 3rd party maintenance services from CDS include the following components:

  • 7x24 hardware support
  • Flexible SLAs to meet your specific needs, from next business day to 4-hour onsite
  • Round-the-clock proactive system monitoring
  • Unlimited service calls delivering help whenever you need it
  • OEM spare parts and delivery to site
  • “How-To” software guidance from our helpdesk
  • Hardware upgrade services to expand capacity when required

Reduced service costs

NetApp storage support services from CDS offer much greater value than those on offer from NetApp direct. Our clients have realized savings of up to 50% by replacing their post warranty OEM service contract with an alternative from CDS.

But it doesn’t stop there. Because CDS offer support for end of life NetApp storage solutions, your business can keep using equipment for as long as it continues to meet your operational needs for many years to come. This extension then allows your business to divert funds to other strategic development projects and business goals.

Exceeding your NetApp support expectations

CDS NetApp support services are more than simply an extension of OEM offerings. As well as receiving end of life maintenance and support options, you can expect:

Direct access to Level 3 engineers

Every support request is handled, beginning to end, by an experienced level 3 engineer:

  • Instant call escalation – the CDS engineer answering your call will be the engineer resolving your NetApp support issues
  • No more time wasted explaining issues repeatedly – with a single point of contact at CDS, we can work on fixing the problem immediately
  • Our engineers are empowered to authorize hardware repairs, further reducing the bureaucracy that would otherwise increase system downtime

Market leading call resolution times

All CDS NetApp support contracts include proactive monitoring and maintenance to reduce the risk of problems developing, but if they do, technical support calls to the CDS operations center are answered and resolved promptly.

Dealing with highly qualified, experienced engineers from the outset minimizes downtime, creating even greater value from your support contract.

Start saving today with NetApp support from CDS

CDS offer a range of, post warranty support services for NetApp solutions.

Supported NetApp ModelsWe try to keep this list up to date - please contact us if you can't see your model listed here

Product LineModels
NetApp Filer Series
  • NetApp F210
  • NetApp F220
  • NetApp F230
  • NetApp F85
  • NetApp F87
  • NetApp F330
  • NetApp F540
  • NetApp F520
  • NetApp F630
  • NetApp F720
  • NetApp F740
  • NetApp 760
  • NetApp 810
  • NetApp 820
  • NetApp 825
  • NetApp 840
  • NetApp 880
  • NetApp G320
  • NetApp G670
  • NetApp GF270
  • NetApp GF825
  • NetApp GF920
  • NetApp GF940
  • NetApp GF960
NearStore Series
  • NearStore Series R100
  • NearStore Series R150
  • NearStore Series R200
NetApp FA Series
  • NetApp FAS920
  • NetApp FAS940
  • NetApp FAS960
  • NetApp FAS980
  • NetApp FAS250
  • NetApp FAS270
  • NetApp FAS2020
  • NetApp FAS2040
  • NetApp FAS2050
  • NetApp FAS2220
  • NetApp FAS2240
  • NetApp FAS2520
  • NetApp FAS2552
  • NetApp FAS2554
  • NetApp FAS3020
  • NetApp FAS3040
  • NetApp FAS3050
  • NetApp FAS3070
  • NetApp FAS3140
  • NetApp FAS3160
  • NetApp FAS3170
  • NetApp FAS3210
  • NetApp FAS3220
  • NetApp FAS3240
  • NetApp FAS3250
  • NetApp FAS3270
  • NetApp FAS6030
  • NetApp FAS6040
  • NetApp FAS6070
  • NetApp FAS6080
  • NetApp FAS6210
  • NetApp FAS6220
  • NetApp FAS6240
  • NetApp FAS6250
  • NetApp FAS6280
  • NetApp FAS6290
NetApp N-Series
  • NetApp N-Series N3300
  • NetApp N-Series N3400
  • NetApp N-Series N3600
  • NetApp N-Series N3700
  • NetApp N-Series N5200
  • NetApp N-Series N5300
  • NetApp N-Series N5500
  • NetApp N-Series N5600
  • NetApp N-Series N6040
  • NetApp N-Series N7600
  • NetApp N-Series N7700
  • NetApp N-Series N7800
  • NetApp N-Series N7900
  • NetApp N-Series N6060
  • NetApp N-Series N6070

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Contact us today to discuss how we can help extend the lifetime of your NetApp products and realize the total cost of ownership potential.

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