Hitachi Data Systems® Storage Maintenance
With a global presence and the capacity to provide multi-vendor support, CDS is uniquely positioned to deliver the post warranty Hitachi Data Systems® storage support you need to maintain internal operational standards.
Your HDS storage solutions may have reached manufacturer end of life, but continue to deliver the service and performance you need. By partnering with CDS we ensure that your storage devices continue to operate in peak condition, delivering the same quality of service you expect from Hitachi OEM support, extending product life by up to three years.
CDS offer a comprehensive Hitachi 3rd party maintenance service
CDS support post warranty Hitachi Data Systems storage solutions, offering:
- Full Hitachi storage support services for disk controllers etc (see the full list of supported devices at the end of the page)
- 7x24 automated proactive monitoring ensures that your Hitachi products are working at all times and potential issues are identified and resolved early
- Remote and onsite technical support and advice from our team of OEM-trained Level 3 engineers
- A mix of SLAs to suit your specific requirements on a unit-by-unit basis, from next business day to 4-hours onsite
- Competitively priced support services extend asset lifespan. delivering a greater return on investment
- A worldwide network of trusted CDS Level 3 field engineers deliver support for all your Hitachi storage hardware on any of your sites
Hitachi maintenance services from CDS are designed to exceed your expectations
CDS is fully committed to delivering support and maintenance programs that exceed common 3rd party agreements:
- Industry beating call response times – technical support calls to the CDS operations center are answered and resolved promptly.
- Instance expert access - All support calls are answered and resolved by Level 3 engineers
- Improved replacement parts access – CDS maintain a comprehensive stock of OEM-approved parts, delivering them to site quickly to further reduce downtime
- CDS operate multi-vendor agreements to provide complete technical support for every storage device in your heterogeneous environment
Hitachi Data Systems 3rd party maintenance services from CDS deliver timely and efficient support designed to maintain peak performance and reduce total cost of ownership.
HDS consulting services from CDS
As well as supporting and maintaining your Hitachi Data Systems storage solutions, we work hard to reduce your operational costs and boost ROI so you can extract even greater value from your investments:
- Helping you better plan future projects and budget requirements with cost reduction modeling in hardware environments
- Helping you plan and build a system capable of meeting strategic goals by calculating required processing power improvements
- Mapping and modeling future storage demands for better system design today
- Consolidating storage hardware (with or without application consolidation drivers) to further reduce operational expenditure
- Providing consultancy and advice on implementing emerging technologies to drive your IT strategy
Supported HDS ModelsWe try to keep this list up to date - please contact us if you can't see your model listed here
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