Dell Technologies
A PARTNER YOU CAN TRUST
CDS brings a point of view and vast capabilities underpinned by an unmatched concentration of experienced engineers to extend the value of your data center investments. Despite reaching the end of warranty, your Dell EMC storage solutions continue to serve your business needs. With CDS at your side, we will help your storage devices continue to deliver into the future by delivering the same quality of service you expect from Dell EMC.
Storage Maintenance
CDS third party maintenance protects Dell EMC storage products that have officially reached end of life, allowing your business to realize additional return on investment by extending lifecycles for many years to come. Our engineers maintain newer servers from the PowerEdge and PowerVault families, through to discontinued Clariion SAN and Celerra NAS arrays.
THIRD PARTY STORAGE SUPPORT
Choosing to partner with CDS for Dell EMC storage maintenance and support ensures you get the same level of support you would expect from Dell EMC direct, but at a fraction of the cost:
7x24 Dell EMC storage support maximizes uptime and reduces outages – even for discontinued storage arrays
A choice of SLAs to meet the specific needs of your organization, from next business day (NBD) to 4-hour onsite, customizable down to each item of storage hardware
Year-round proactive monitoring to maintain storage health using our unique Raytrix ESS suite
Unlimited service calls included with every Dell EMC maintenance agreement
Original Dell replacement parts delivered and fitted on site by our experienced engineers, with onsite response times of 4 hours to next business day (according to contract)
Storage hardware upgrade planning and implementation to help fulfill your expansion plans
THIRD-PARTY STORAGE MAINTENANCE
CDS delivers a post warranty support and maintenance service that is designed to exceed the expectations of our customers with:
Direct helpdesk access to OEM-certified Level 3 engineers means no call escalation hurdles to negotiate and minimizes the time to fix
One contact for every technical support call – the engineer answering your call will take full responsibility for seeing the right fix is delivered as soon as possible
Instant replacement hardware authorization – we empower our engineers to authorize storage and network spare part swaps whenever needed so bureaucracy does not increase downtime
Industry beating call response times – technical support calls to the CDS operations center are answered and resolved promptly.
LOWERING THE COST OF DELL STORAGE MAINTENANCE
Using third party support services from CDS, customers have realized savings of up to 50% on the equivalent service from Dell, helping to boost the return on hardware investment. Our maintenance services allow you to keep using equipment for as long as it continues to meet your business data needs, allowing you to divert cash savings to other strategic projects. From discontinued product lines like Celerra, to newer platforms like Data Domain deduplication units and Connectrix/Brocade SAN switches, our engineers can monitor, maintain and troubleshoot them all.
Dell Server and Network Support
COMPREHENSIVE, MULTI-LEVEL SUPPORT
Our Dell support provisions are fully flexible, allowing you to select the level of technical coverage you need to keep servers, arrays, SANs and tape archives running efficiently. This way your business only ever pays for the Dell server support provisions you actually need – saving money that might be otherwise wasted on unused coverage.
POST-WARRANTY SERVER HARDWARE SUPPORT SERVICES
When Dell has ended official support for a server model, CDS will continue to look after it according to your business requirements. By extending the life of your server you lower your total cost of ownership (TCO) and increase your return on investment (ROI), directly impacting your bottom line. You also regain complete control of your hardware upgrade program.
CDS provides:
Ongoing support for Dell services well beyond official end of life
Tier 1 and tier 2 support covering installation, configuration, troubleshooting, tuning and integration
Assistance for a wide range of Dell systems, including but not limited to Powervault, EqualLogic, Clariion SAN array and VxBlock
Global support from our Level 3 engineers to troubleshoot and resolve server issues quickly
Consultancy services for server upgrades or transitions.
Replacement parts: we carry every spare for every system supported, from spinning disks in your Isilon network attached storage to the Connectrix and Brocade switches in yoru SAN. If you need additional capacity, we have the parts.
OWN YOUR DATA CENTER
At some point, Dell will discontinue support for their server products. In general, hardware support is first withdrawn and then later, software support. By cancelling a product line, the OEM is kicking off a technology refresh. CDS can help you escape this cycle. As the world’s largest provider of third party Dell server support, CDS is your perfect partner for post-warranty maintenance – and not just for the newest VxBlock and PowerEdge systems either.
