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Personalized Service

Service FeatureDescription
Remote Monitoring 24 x 7
product dependant
Customer authority and access set up required.
Remote Global Technical Support 24 x 7
Target response for logging of initial case:
  • Telephone - live transfer or 30 min call back.
Onsite Response Customized by local arrangement
Replacement Parts Delivery Customized by local arrangement
Target Resolution Times Customized by local arrangement
Rights to New Releases of Software Customer is licensed to use software by OEM. therefore not available from CDS

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