support levels banner graphic

Personalized

Personalized Service

Service FeatureDescription
Remote Monitoring 24 x 7
product dependant
Customer authority and access set up required.
Remote Global Technical Support 24 x 7
Telephone
Target response for logging of initial case:
  • Telephone - live transfer or 30 min call back.
Onsite Response Customized by local arrangement
Replacement Parts Delivery Customized by local arrangement
Target Resolution Times Customized by local arrangement
Rights to New Releases of Software Customer is licensed to use software by OEM. therefore not available from CDS
Installation of Equipment Operating Environment Software (Core Software) Releases & Updates CDS will assist the customer in the installation of new Core software releases/updates when officially provided by the OEM to the licensed end-user.

Subscribe

Want to keep up to date with all our latest news and information?

Enter your email below to be added to our mailing list