|Remote Monitoring||24 x 7
Customer authority and access set up required.
|Remote Global Technical Support||24 x 7
Target response for logging of initial case:
|Onsite Response||Customized by local arrangement|
|Replacement Parts Delivery||Customized by local arrangement|
|Target Resolution Times||Customized by local arrangement|
|Rights to New Releases of Software||Customer is licensed to use software by OEM. therefore not available from CDS|