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Support Levels

What Service Level Agreements are available?

CDS provides customized SLAs based on the specific needs of our customers.
This flexibility allows our customers to tailor their support agreements to fit their service level needs and budget.

 
Remote monitoring Yes Yes Yes Yes
Global Technical Support Yes Yes Yes Yes
Onsite Response Yes Yes Yes Yes
Replacement Parts Delivery Yes Yes Yes Yes
Target Resolution Times No No Yes Yes
Rights to New Releases and Software Updates No No No No
Installation of Equipment Operating Environment Software (Core Software) Releases & Updates No No Yes Yes
Product Location must be "In Radius" Yes Yes Yes Yes

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