What Service Level Agreements are available?
CDS provides customized SLAs based on the specific needs of our customers.
This flexibility allows our customers to tailor their support agreements to fit their service level needs and budget.
|Global Technical Support||Yes||Yes||Yes||Yes|
|Replacement Parts Delivery||Yes||Yes||Yes||Yes|
|Target Resolution Times||No||No||Yes||Yes|
|Rights to New Releases and Software Updates||No||No||No||No|
|Installation of Equipment Operating Environment Software (Core Software) Releases & Updates||No||No||Yes||Yes|
|Product Location must be "In Radius"||Yes||Yes||Yes||Yes|