Healthcare

With over 96% of hospitals using electronic health records (EHR), IT is fundamental to treatment outcomes for patients. 

More than simply having these records available, healthcare providers need to ensure that data is properly secured to maintain patient confidentiality and regulatory compliance.

New diagnostic technologies are also generating immense amounts of data that also need to be stored. Scans, x-rays and sensor output must be collected, collated and analyzed, further adding to the CTO’s data storage headaches.

The US has the highest healthcare costs relative to the size of the economy, suggesting that inefficiency is a significant problem for providers. CTOs find themselves on the front line of the war against waste, helping to reduce operational costs.

Behind the scenes, effective Electronic Medical Records (EMR) rely on a stable platform capable of breaking data silos to give practitioners a complete oversight of their patients. This availability of information reduces the risk of misdiagnosis and significantly improves treatment. 

US CTOs are also under pressure to demonstrate “meaningful use” of electronic health record (EHR) systems in order to access additional funding under the HITECH Act (Health Information Technology for Economic and Clinical Health Act). Hospitals must show that their IT systems deliver improved treatment outcomes for patients, and facilitates information sharing between third party healthcare providers.

For organizations involved in medical research or pharamaceutical development, the need to hold patient data securely, indefinitely, places a huge burden on storage infrastructure. Much of this data is rarely accessed, and is retained purely for archiving purposes making it extremely hard to justify increased investment in new capacity.

Larger hospitals are also bound by the HIPAA Act, demanding that security breaches are reported. Because the Act expects these disclosures to be made to the media as well as the government and affected individuals, CTOs are under pressure to maintain the highest data security standards to prevent reputational damage to their employer.

The CTO may never interact directly with patients, but they do have a significant influence on outcomes.

The CTO may never interact directly with patients, but they do have a significant influence on outcomes.

How CDS can help

CDS have many years experience working with healthcare providers to better manage their data storage assets and cut costs.

Maintenance cost containment

OEM support and maintenance contracts represent a significant annual outlay that reduces the amount of capital available for investment in your other strategic IT projects. Concerns about security and compliance means that many healthcare organizations have decided against the use of Cloud, forcing CTOs to continue with OEM-defined hardware refresh cycles and associated escalations in cost.

CDS can return control of the data centre to healthcare providers by providing a credible alternative support and maintenance service. More importantly, CDS deliver true multi-vendor maintenance services for post warranty data storage hardware, creating several potential cost savings:

  • The ability to extend hardware lifespan beyond vendor the vendor warranty period, creating additional return on investment.
  • Consolidation of maintenance and support providers, reducing costs and administrative overheads.
  • Increased options when redeploying or repurposing storage assets.

Perhaps most important of all, post-warranty services from CDS allow hospitals and other organizations operating in the healthcare sector to keep tried-and-trusted systems in place for as long as they need. This in turn solves the problem of downtime, data loss, and inconvenience associated with deploying new systems.

Archive data cost control

Managing exponential clinical data growth may require the adoption of a hybrid cloud approach – especially for storing long-term archive data. By blending on- and off-site storage, healthcare CTOs are better resourced to use the elastic storage capabilities of the cloud and ensure that the most sensitive patient data is retained in-house.

The cost of storing archive data can be further mitigated by redeploying post-warranty hardware into the hybrid environment. In this scenario existing assets provide additional capacity without any extra capital spend. And the fact that your hybrid cloud deployment is being used for long-term archive storage means that the underlying arrays do not need to be of the highest specification.

Interim storage support

When your organization decides to migrate platforms, CDS is on hand to provide interim support for your existing systems. Rather than continuing to pay your OEM to support systems that will soon be redundant, the CDS team will deliver the same OEM-class coverage, ensuring everything continues to function correctly until the migration is complete.

Our engineers will also help you understand your post-migration options, and how your organization may be able to extract additional value from the redundant hardware.

medical application on a tablet
hands on a laptop with a backdrop of medical symbols including: a pill, a test tube, a molecule
surgical gloved hand holding an infrared scanner, scanning a barcode on a test tube

Breaking away from vendor control reduces costs without compromising the performance of critical clinical systems.

Data storage standardization

Individual healthcare organizations are expending significant effort on standardizing services and procedures to help reduce costs. Post-warranty support and maintenance services from CDS can help you achieve similar outcomes.

Redeploying post-warranty assets as part of a software defined storage strategy allows healthcare providers to commoditise hardware and create a truly flexible platform on which to build. Breaking away from vendor control in this way further reduces operating costs without compromising the performance of your critical clinical systems.

Secure data services

The need to maintain security is paramount to healthcare IT –to protect patient confidentiality and meet regulatory obligations. Every service provided by CDS is designed to respect these requirements.

Our secure data migration service helps ensure that every hardware migration project completes without information being exposed at any time. Even the engineers involved in moving files between old and new systems see nothing more than the metadata associated with your data.

Support and maintenance customers are similarly protected – our Raytrix ESS™ remote access and maintenance tool employs end-to-end encryption to ensure your diagnostic data is never exposed to third parties.

CDS also offer a secure data destruction service, giving healthcare providers peace of mind that information stored in redundant assets is placed beyond recovery. We can even arrange for resale of unwanted assets, allowing you to reclaim any residual value from your capital investments.

OEM-class service

With a global network of more than 5000 field engineers, and a multi-million dollar spare part inventory, CDS is able to resolve technical issues quickly and efficiently. We deliver proactive maintenance and support using our unique Raytrix ESS™ remote monitoring tool, significantly reducing potential for data loss events by preventing failures and fixing issues in advance. And if the situation demands it, our engineers can be on site – with spare parts - in as little as four hours, worldwide.

Our 7x24x365 helpdesk is staffed by Level 3 engineers, ensuring you always speak to a competent, qualified individual who will see each case through to resolution. This simplified support approach allows us to deliver a personalized, cost-effective service that OEMs cannot.

From extending a development environment, to creating an SDS-powered in-house private cloud, there are many ways CDS can help increase your return on investment. We can help deliver a new lease of life to post-warranty storage assets.

To learn more about CDS and how we serve businesses in the healthcare industry, please get in touch.

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