Our clients talk about their experience of working with CDS
As their EMC Symmetrix DMX4 units approached official End of Service Life (EoSL), network infrastructure services provider BroadRiver faced a dilemma – pay for premium-priced post-warranty services from EMC direct, or choose a suitably experienced and qualified third party instead.
With operations in 30 countries and an annual turnover in excess of $37 billion, this major investment bank has a diverse collection of storage platforms from multiple vendors to support local services. Realising that much of 400 of their NetApp filers were rapidly approaching end of service life (EoSL), they began to assess their options moving forward.
Faced with a number of Cisco systems reaching official End of Service Life (EoSL), this North American telecoms service provider faced a common choice – follow the vendor’s instructions and arrange for wholesale replacement of perfectly functioning systems, or find a provider of post-warranty support and maintenance services that would allow them to continue working with their existing investments.
As the Sun system responsible for managing this Ontario-based robotics and automation manufacturer’s ERP platform neared end of service life (EoSL), the organization faced a choice – follow the OEM’s advice and upgrade the entire platform, take out a new, lavishly expensive support contract with Sun, or secure the services of a third party post-warranty support provider.
When Proventia (now owned by IBM), the supplier of a key Intrusion Detection System (IDS) ended their support program, the Federal Aviation Administration (FAA) was left with a system that would no longer be supported by the manufacturer. US government rules stipulate that any owned system must be covered by a full maintenance contract, or be replaced with a system that does have the requisite protection.
A significant SAN outage resulted in extended downtime for this Insurance industry sector company. CDS performed initial diagnostic services remotely in an attempt to determine the root cause of the issue. During this time CDS identified several potential issues that may have contributed to sync failures between sites. Unable to accurately determine the root cause of the synchronization issues, CDS dispatched their experienced level 3 engineer onsite to work directly with the client to resolve their issue.