NetApp ® Storage Support
Partnering with CDS for NetApp ® support ensures that your business receives an OEM-level service that boosts return on investment and dramatically reduces total cost of ownership.
CDS are committed to extending the life of NetApp storage solutions by providing you with industry-leading maintenance and support services long after your equipment has reached manufacturer end of life.
NetApp storage support provisions
NetApp 3rd party maintenance services from CDS include the following components:
- 7x24 hardware support
- Flexible SLAs to meet your specific needs, from next business day to 4-hour onsite
- Round-the-clock proactive system monitoring
- Unlimited service calls delivering help whenever you need it
- OEM spare parts and delivery to site
- “How-To” software guidance from our helpdesk
- Hardware upgrade services to expand capacity when required
Reduced service costs
NetApp storage support services from CDS offer much greater value than those on offer from NetApp direct. Our clients have realized savings of up to 50% by replacing their post warranty OEM service contract with an alternative from CDS.
But it doesn’t stop there. Because CDS offer support for end of life NetApp storage solutions, your business can keep using equipment for as long as it continues to meet your operational needs for many years to come. This extension then allows your business to divert funds to other strategic development projects and business goals.
Exceeding your NetApp support expectations
CDS NetApp support services are more than simply an extension of OEM offerings. As well as receiving end of life maintenance and support options, you can expect:
Direct access to Level 3 engineers
Every support request is handled, beginning to end, by an experienced level 3 engineer:
- Instant call escalation – the CDS engineer answering your call will be the engineer resolving your NetApp support issues
- No more time wasted explaining issues repeatedly – with a single point of contact at CDS, we can work on fixing the problem immediately
- Our engineers are empowered to authorise hardware repairs, further reducing the bureaucracy that would otherwise increase system downtime
Market leading call resolution times
All CDS NetApp support contracts include proactive monitoring and maintenance to reduce the risk of problems developing, but if they do, technical support calls to the CDS operations center are answered and resolved promptly.
Dealing with highly qualified, experienced engineers from the outset minimizes downtime, creating even greater value from your support contract.
Start saving today with NetApp support from CDS
CDS offer a range of, post warranty support services for NetApp solutions.
Contact us todayto discuss how we can help extend the lifetime of your NetApp products and realize the total cost of ownership potential.
Your support, your way
CDS offers flexible support contract agreements so that you can build the service you need to keep systems running in peak condition. From next business day, to four-hour onsite hardware replacements, CDS can deliver support in any way you choose.
Our engineers are also equipped with remote access support tools that allow them to investigate, analyse and fix issues as soon as you log a call. The sooner we start troubleshooting, the quicker your NetApp products will be up and running correctly.
Global NetApp support network
From our global support centre in the US, CDS manages a universal service delivery offering. As well as using remote support tools to help resolve customer issues directly from our US command center, we manage a worldwide network of engineers who carry out site visits and hardware replacements.
No matter where your business is based, CDS can and will provide high quality technical support for your NetApp products. CDS currently supports customers operating in 150 countries .
In house NetApp products R&D lab
CDS maintain an in house lab that allows our engineers to test new NetApp systems, identify potential faults and provide fixes to our clients before they are even reported to us. We can also recreate technical issues in our lab so that a fix can be developed without impacting your live systems.
Extensive NetApp spare parts inventory
CDS maintains a complete inventory of OEM original spare parts for your NetApp products ensuring availability in the event of a system failure. Our extensive logistics network will have the relevant spares delivered to your datacenter, ready to meet the CDS engineer tasked with carrying out the replacement – often in as little as 4 hours.
CDS only ever use NetApp approved spares, ensuring complete compatibility and top performance.
Supported NetApp ModelsWe try to keep this list up to date - please contact us if you can't see your model listed here
|NetApp Filer Series|
|NetApp FA Series|
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