Dell ® Maintenance
As a global provider of OEM-standard multi-vendor services, CDS is uniquely positioned to deliver the post warranty Dell ® storage and server support your business needs to stay online. Despite reaching end of warranty, your Dell storage solutions continue to serve your business needs. CDS will help ensure that your storage devices continue to deliver into the future by delivering the same quality of service you expect from Dell.
A comprehensive Dell 3rd party maintenance service
CDS can assume responsibility for keeping your post warranty equipment running in peak condition. Our Dell support services include:
- Full hardware support for Dell PowerEdge servers and PowerVault storage products
- Automated, remote 7x24 proactive monitoring ensures that your Dell storage products are working at all times
- Advice, guidance and support from our OEM-trained Level 3 engineers who each have an average of 15 years hands-on Dell storage management and maintenance experience.
- Custom service agreements with SLAs tailored to your specific business needs and budget, from 4 hours, to next business day
- Expert guidance to help you plan and manage your product lifecycle and future requirements
- Competitively priced support services extend asset lifecycle and deliver a greater return on investment
- A global support network ensures your Dell storage and server products are protected anywhere in the world
Dell maintenance services designed to exceed your expectations
Most important of all though is the CDS commitment to delivering programs that exceed OEM service agreements:
- Industry beating call response times – technical support calls to the CDS operations center are answered and resolved promptly.
- All Dell storage support calls are answered and resolved by Level 3 engineers, ensuring you get access to the best knowledge and experience immediately
- All CDS support and maintenance agreements are backed by a superior strategy for delivering OEM original parts to your site quickly and efficiently, minimising downtime
- Multi-vendor agreements allow us to offer maintenance and support for other hardware in your heterogeneous environment
When working with CDS, you can be sure of receiving a Dell maintenance service that not only resolves issues, but does so more quickly and efficiently than you may have thought possible.
CDS Dell consulting services
As well as supporting and maintaining your Dell storage solutions, CDS offer a range of additional services to reduce costs and improve ROI:
- Operating and capital cost reduction modeling in hardware environments to help you better plan future expenditure
- Processing power improvement planning to meet future demands
- Expanded storage planning to cope with the increased demands of the future
- Hardware consolidation (with or without application consolidation drivers) to further reduce operational expenditure
- Emerging technologies advisement to define which are best suited to your current and future needs
CDS offer a complete range of post warranty support services for Dell storage and server products.
Contact us todayto discuss how we can extend the lifetime of your Dell products and realize the total cost of ownership potential.
Supported Dell ModelsWe try to keep this list up to date - please contact us if you can't see your model listed here
|Dell PowerEdge Servers|
|Dell PowerVault Storage|
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