NetApp Technical Specialist

Job Title: NetApp Technical Specialist
Business Unit: Operations
Reports To: Chief Operations Officer
Based At / Location: Home Based & Office Based

Role Summary

NetApp Technical Specialist will help deliver customer support, services and solutions that give our customers a competitive advantage whilst maximizing profits for CDS and ensuring optimum customer service satisfaction.

Responsibilities

The basic functions of NETAPP Technical Specialist include, but are not limited to:

  • Provide technical support for all NETAPP related service requests.
  • Ensure the smooth functioning, repairing and problem resolution within contractual obligations of the customer base either remotely or through the field engineers/technicians.
  • Ensure required levels of spare parts are on-site at customer locations.
  • Ensure required levels of service response are maintained for all customers.
  • Schedule and conduct field audits of customer platforms; prepare and present to customer representatives findings and recommendations.
  • Keep current on events in the industry and related technologies; evaluate emerging changes for impact on CDS and share findings with CDS management and technical staff.
  • Support attainment of CDS sales and profit goals by:
    • Establishing technical credibility with prospective customers
    • Providing technical liaison for sales to assure shared understanding in the technical and delivery requirements
    • Responding to requests for quotes and other information requests.
  • Build inter-company operating and technical procedures enabling support of NETAPP products.
  • Perform other duties and tasks as may be directed by the NETAPP service delivery manager

Job Requirements

Education

Accredited in Microsoft products and a working knowledge of Great Plains.

Associates degree or greater from a college or IT affiliated school.

Experience

Requires a minimum of five (5) years industry related experience. It is preferred the candidate have NETAPP technical experience exceeding ten (10) years and/or related industry experience with NETAPP customer support.

Knowledge / Skills

  • Demonstrated organizational skills including the ability to multi-task and prioritize work.
  • The ability to understand customer needs and translate those needs into better call resolution
  • Ability to read, analyze, and interpret NETAPP logs and error messages.
  • Good interpersonal skills; demonstrated ability to develop positive relationships with customers, colleagues and executive management.
  • Ability to create and deliver effective and professional technical presentations, Call reports, and business proposals.
  • Strong analytical skills, judgment and decision making abilities. Maintain poise in high stakes situations.
  • Experienced professional, technical expertise with NETAPP hardware and software
  • Experienced user of Microsoft Office® and other desktop applications

How to Apply

Please forward your resume to careers@cds.net.