Third-Party Maintenance: When Should You Start Talking to CDS?

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Posted on Thursday, August 15, 2019

If your organization is committed to reducing operating costs and maximizing IT budget, you’ve probably considered third party maintenance. Not only would this lower annual support contract costs, but also allow you to retain fully-functioning disk arrays beyond official end of service life (EoSL).

So when should you start talking to a maintenance provider like CDS about making the switch away from your OEM?

When your account manager starts talking upgrades

As you enter the final year of your maintenance contract, your account manager will broach the subject of upgrades. By persuading you to upgrade, the OEM sells more hardware– and ties you into another lengthy, expensive support contract. 

The start of those conversations is an excellent reminder to begin assessing alternative provisions from CDS.

When your current contract enters its final year

You can always get a head start on your account manager by contacting third parties in advance. In fact, early discussions with a third party could provide leverage to reduce costs during contract negotiations with the OEM.

When your migration project starts to overrun

It may be that you’re in the process of migrating between hardware platforms, but your existing support contract will expire before the project completes. Should this happen, the OEM will insist on a new 12-month contract to support the soon-to-be redundant systems– even if you only need coverage for a few more months. 

CDS can provide interim support coverage as a stop-gap during your project. We can ensure you have the support, maintenance and parts required, and help you contain overrun costs in the process.

In reality, the best day to start talking about third-party support is today. Give CDS a call and we’ll show you how our storage maintenance services can help your business get ahead.

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