Just Say No: Countering the OEM Narrative

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Posted on Friday, July 19, 2019

Even before your hardware reaches end of service life (EoSL), your OEM account manager will be hard at work trying to convince you to upgrade. Despite the fact that your storage arrays continue to function perfectly well, you will come under increasing pressure to purchase all-new replacements.

Your account manager will present several worst-case scenarios to try to convince you. But every single one of them is manageable– here’s how to counter their arguments.

You won’t be able to get support

Once a system is declared EoSL, the vendor withdraws all support for it. So it is true that the OEM will no longer provide support or updates for your storage.

But with the assistance of a third-party maintenance provider like CDS, support for EoSL storage arrays and servers is still available— often for many years. Support doesn’t end, but you may need to change providers.

You won't be able to get parts

When support ends, the OEM no longer stocks parts for EoSL servers. So you won't be able to go to them in the event of a hardware failure.

Again, third parties are here to assist- CDS carries a multi-million dollar inventory of OEM-approved spares. We have every part for every system that our clients own, and they can be delivered to your site in a matter of hours.

You won’t receive product updates

All development work ends when the system is designated EoSL, so you will no longer receive any software feature updates.

In reality, most CTOs avoid installing software updates to protect the stability of their storage infrastructure. Why worry about updates you have no intention of installing anyway?

Your technology is obsolete

By retaining older systems, you will miss out on the opportunity to acquire the latest technologies. Obviously, this means you will not have the highest-performing hardware available.

But when faced with the high cost of carrying out an upgrade, you don’t really need to replace hardware that is ‘good enough.’ And you avoid the inevitable ‘teething issues’ associated with a major hardware refresh.

You’ll miss out on “special” pricing

To ‘help soften the blow’ of the upgrade your account manager will likely offer significant discounts. However, those savings will be clawed back in through the maintenance contract to cover your shiny new hardware.

The reality is that your account manager is very likely to offer pricing enticements should you ‘go back’ at some point in the future. Which leaves you to enjoy a major reduction in maintenance costs with third-party support on your existing systems in the meantime.

Just say no

Clearly your account manager is just doing their job– but you shouldn’t be afraid to say no when they raise the issue of upgrading. To learn more about your post-EoSL support options and how CDS can help, please get in touch.

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