Third-Party vs. In-House: Choosing an IT Maintenance Strategy

man standing at a fork in a path

Posted on Friday, May 31, 2019

As your storage arrays approach end of service life (EOSL) you face two decisions. First, do you follow the upgrade path defined by the OEM, or do you retain your arrays until they no longer meet your performance requirements?

Second, if the systems are to be retained, who will maintain them? Will your in-house engineers pick up the extra load, or do you need to partner with a post-warranty specialist?

False economies of in-house maintenance

Given the cost of OEM support contracts, taking maintenance in-house seems like a sound financial choice. Although the cost saving is undeniable, you will notice secondary costs increase, reducing the overall savings significantly.

If your existing engineering team is running at capacity, for instance, you will need to increase headcount. It is also perfectly feasible that you don't have the correct blend of skills and abilities in your team, again making new hires is the only solution.

There is also the issue of hardware spares. The components in older systems will fail over time– can you quickly source reputable, reliable replacements? These additional, unavoidable costs are likely to be much higher (and frequent) than expected.

Third-party maintenance: giving you more options

A third-party storage support provider like CDS can solve all these issues. First, we employ a global team of OEM-trained product specialists who are available 24/7/365 to resolve technical issues; we naturally augment your in-house team with the skills and experience you need to keep post-warranty systems running optimally.

Next, we maintain a multi-million-dollar inventory of spares for every system supported. Located in warehouses across the globe, we can deliver any spare to any customer site in the world quickly and easily. And there’s no unexpected add-on charges, either– every spare is included as standard.

Third-party maintenance contracts may seem more expensive than trying to support systems in-house, but they help you avoid many unexpected secondary costs. And at 50% less than the OEM contract equivalent, you still stand to make substantial savings. 

To learn more about how third-party maintenance will transform your storage strategy, please get in touch.

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