NetApp EOA: Your Final Support Coverage Warning

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Posted on Wednesday, May 8, 2019

Perhaps one of the most important three-letter acronyms in your storage support strategy is EOA, short for End of Availability.’ When you receive notice that one of your NetApp filers is scheduled to move to EOA, it is time to begin planning the next phase of your hardware support strategy. 

Don’t panic, but do take action

When NetApp announces a product is EOA, it means that particular model will no longer be sold. If you hope to expand your existing NetApp infrastructure with familiar systems, you will not be able to purchase any more units direct from the OEM. 

The good news is that OEM support services for EOA systems will continue as normal– including full access to replacement spare parts if required. This provides some ‘breathing space’ to plan your future filer strategy, including whether to follow the upgrade path specified by NetApp.

Assess all the options

Any announcements relating to end of availability will inevitably be followed by a call from your NetApp account manager. You will be pushed towards a hardware refresh– and may even be offered a discount as an incentive to authorize the new purchase. 

But if your existing NetApp filers are stable and reliable, you probably don’t want to replace them at all. And this is where CDS can help. 

Our team of NetApp-trained Level 3 engineers specialize in providing post-warranty support for older filers. And thanks to our extensive experience, handover of support services is virtually seamless. So when NetApp does end support for your filers, CDS is ready and waiting to take over.

To learn more about EOA and how to guarantee ongoing support for your NetApp filers, please give us a call and we will be happy to explain your options. 

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