Two Things To Consider When Taking Storage Maintenance In-House

Server Cabinet splitting in half with light coming out of it

Posted on Friday, October 12, 2018

As storage hardware approaches its warranty renewal date, forward-thinking businesses should be considering the potential for bringing support and maintenance back in-house. This decision gives them greater control over their data storage strategy and helps to contain costs moving forward.

But there are two factors you must consider before trying to go it alone.

1. Spare parts

Hardware failures are inevitable, so your business will need to ensure a reliable supply of spares before taking support in-house. Although hard drives are the most common point of failure, you must be sure you have access to every part, just in case.

Maintaining a complete inventory in-house is unrealistic, so you need to find a partner who can provide OEM-approved spare parts. One with a fast, reliable (and potentially global) logistics network to get parts to you quickly and efficiently.

2. Skills and experience

Your in-house engineers will have extensive experience of maintaining servers and storage. But in most cases, that experience will be limited to situations they have previously encountered– and solved– with the assistance of the OEM’s support team.

When you take support back in-house, that fallback option disappears. So when a situation arises that falls outside their experience, you may find it hard to implement a solution quickly– if at all.

Don’t rule out third-party storage maintenance

Partnering with a third-party storage maintenance provider may seem to cost more than trying to support systems in-house, but there are secondary savings to consider. CDS engineers are fully OEM-trained and have conducted hundreds of predictive failure tests in the past, so we know how and why your systems break, and how to repair them quickly.

We also operate a global logistics network of OEM-approved spares, allowing us to deliver parts to your site in as little as four hours, anywhere in the world. This availability and reliability of spares means that downtime can be avoided. Will your in-house team be able to provide that level of coverage?

To learn more about third-party storage support and why it may be a better value than taking maintenance in-house, please get in touch.

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