5 Things Your Storage Hardware Maintenance Provider Must Have

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Posted on Thursday, July 5, 2018

Taking out third-party maintenance for storage systems is a step into the unknown, and your OEM account manager is sure to play on these fears as they try to convince you to renew your contract with them– or to commit to an upgrade of older hardware. 

But the move to third-party storage maintenance isn’t scary– so long as your provider has these 5 key abilities.

1. Multi-vendor support

Specialism is often seen as a strength, but when it comes to building a storage infrastructure that meets the needs of your business, being tied to a single vendor severely limits your options. By offering support for multiple vendors– Dell EMC, NetApp, HPE, IBM, and more– CDS can provide impartial advice and support for a hybrid data platform.

2. Flexible contract lengths

When dealing direct with an OEM, contract lengths are in fixed increments of one year minimum, which means you end up paying for 9 months of unwanted coverage for assets that are due to be retired in 3, for instance.

CDS are experts in interim support and offer flexible contract terms to ensure that you don’t end up paying more than you need to get the coverage you need.

3. OEM-trained engineers

Although your chosen third-party support provider should be vendor-independent, they should be able to demonstrate their expertise in specific technologies. Their engineers should be fully vendor-certified to ensure they can provide the level of support you need.

Here at CDS, our engineers are not only vendor-certified, but most have worked for at least one major OEM, too.

4. Storage hardware specialism

When it comes to storage, your business needs a specialist. Generalist support may help to keep systems up and running, but you need a storage specialist to ensure they are fully optimized for maximum performance.

CDS supports a range of vendors, but we only maintain storage-related systems. You can rely on our engineers to service and maintain your storage arrays for superior performance and reliability.

5. Customizable service agreements

For storage that supports line-of-business operations you may need 2-hour on-site support coverage. For secondary applications, next-business-day coverage may be sufficient, but you need a supplier that allows you to pick and choose coverage terms that work for you.

CDS offers a full range of options allowing you to select the coverage and response time that align with your in-house SLAs. And with spares for every supported system readily available, our engineers can be on-site to perform a part swap in as little as four hours.

Coverage to suit you

Third-party storage support isn’t as scary as you think. Call CDS today to learn more about how we can give you back control of your data center and maintenance agreements.

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