3 Ways OEM Hardware Support is Completely Overrated

Server with storage arrays

Posted on Thursday, May 24, 2018

For many organizations, little consideration is given to their choice of maintenance provider for their storage hardware. Every year they renew their maintenance contract and follow the OEM-defined upgrade cycle.

But the truth is that OEM storage hardware support is completely overrated. Here are three things you need to consider before renewing your maintenance contract.

1. No personalisation

Big companies like Dell EMC and IBM support thousands of customers which means that services have to be generic in order to scale cost-effectively. For customers that means a lack or personalisation– and lots of time wasted explaining environmental factors and issues repeatedly whenever they call the helpdesk.

Because CDS is nimble, we are able to offer a much more personalised service because our engineers work very closely with yours. Solving issues is much faster because we are more familiar with your environment on a day-to-day basis.

2. No legacy support

OEM support contracts are generally very inflexible. Once an array reaches end of service life, all support is withdrawn; you assume all responsibility for maintaining that system if it remains in operation.

CDS, on the other hand, specializes in providing support and maintenance for post-warranty hardware. Our engineers are on hand to prolong the life of your assets for as long as you need them, giving you back control of your data center strategy. 

3. No multi-vendor support

The modern data center is increasingly heterogeneous, using hardware from multiple vendors to create a best-of-breed infrastructure. Protectionist OEMs are typically quite unhelpful however, refusing to provide advice or guidance if there is any hint of interoperability issues in play. 

CDS provides third-party storage support for a range of vendors including Dell EMC, NetApp and IBM. Our fully-qualified engineers offer assistance across multiple platforms, allowing you to build the infrastructure you need without compromising the quality of support you receive.

To learn more about the CDS difference and how we can help you realize more value from a third-party contract, please give us a call

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