Three Ways OEM Storage Support Sucks the Life Out of You

Servers Sucking in data

Posted on Thursday, April 12, 2018

Vendor support for your disk arrays and storage systems is typically seen as a necessary evil. Hardware needs good quality maintenance services – but is your vendor the right source of support?

Here are three reasons OEM storage support sucks the life out of you:

1. Stress

Contract renewal should be straightforward: you request an extension and the vendor comes back with their best price. Instead you enter (unwillingly) into a fight with the vendor, trying to drive down their estimate and to avoid their inevitable demands for new hardware upgrades.

You’ll be tearing your hair out within a matter of weeks as frustration over wasted time and effort mounts.

2. Wasted time

Because your priority (cost control) conflicts with the demands of the OEM’s shareholders (increased profits), contract negotiations can take months. Agreeing a price that suits all parties is complicated – particularly as your vendor never offers their best price from the outset.

Every to-and-fro between parties takes time– time that could be better spent on other strategic projects.

3. Lack of sleep

Just because you’re involved in contract negotiations with storage vendors doesn’t mean that your other duties can be put on hold. All of your other tasks will still need to be completed, which will almost inevitably involve working late to ensure completion.

Ultimately, your personal life suffers as you sacrifice sleep for an “easy” life at work.

Regain control of your life

Instead of playing life-draining games with vendors who will always win “the game,” you need to think differently about your approach to storage support. Traditional negotiations have never yielded exactly what you want at a price you’re happy with– instead there must always be compromise, including expensive, unwanted/unnecessary hardware upgrades at some point in the near future.

Choosing third-party maintenance services from CDS can help to restore the balance in your favor. With no vested interest in new hardware sales, or the huge overheads of OEMs like NetApp and Dell EMC, we are able to offer the same level of maintenance coverage at a fraction of the cost, which means less stress, more time and more sleep for you. 

To learn more about the CDS difference, please get in touch.

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