About Us

CDS IS YOUR MULTI-VENDOR SUPPORT PARTNER

Our mission is to help you prepare for today’s realities and tomorrow’s opportunities. We are redefining seamless multi-vendor support. From remote technical support and field engineering to data destruction and asset decommissioning, and everything in between, our Raytrix MVS platform gives our customers the data center support they need to navigate their digital journeys.

Click to download the CDS Minifesto

What We Do

COMPREHENSIVE OEM MAINTENANCE SERVICE

CDS can provide OEM customers with:

Full storage support and maintenance for products including servers, tape libraries and disk arrays
7x24 proactive monitoring services that allow our engineers to identify and resolve potential issues before they escalate

Telephone and onsite assistance to OEM customers by Level 3 engineers
A global network of trusted Level 3 field engineers to provide support, maintenance and consultancy services to customers

SUPERIOR OEM SUPPORT OPTIONS

CDS is proud to deliver maintenance and support programs that provide greater levels of efficiency and customer satisfaction:

Industry leading call response times

Instant access to OEM storage product experts - All support calls are answered and resolved by fully trained Level 3 engineers.
Improved replacement spare parts access – CDS maintains an extensive inventory of approved spare parts regionally and near-site ready to be shipped to client’s sites as required.