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CDS has the skills, knowledge and experience to address any of your NonStop Technical needs.  We offer a wide range of technical and consulting services that will assist you in the deploying your NonStop Technology.  We can address all of your NonStop technical needs because we’ve established a working relationship and association with leading NonStop technology companies and independent consultants, when we combine our talents, experience, knowledge and passion for NonStop our association is second to no one – bar none …

Getting the most out of your IT Dollars

When it comes to the K & S Series servers CDS is your NonStop service alternative.  CDS has the capacity and capability to provide the entire set of life cycles services needed to sustain your non-stop-computing environment.

We can also provide the hardware products needed to prolong, expand and enhance your current NonStop platform…

 

Support Plan Comparison

 

Service

 

Description

CDS

Mission

Critical

 

TANDEM

Prem 24-2

Cont.

 

CDS

Premium

TANDEM

Prem 24-4/

High

CDS

Basic

TANDEM

Enhanced/

Base-9

 

 

Telephone

Support

 

Problem isolation,

technical questions

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

4 hour

response

 

9 x 5 M-F

Next Bus.

Day response

 

 

8 x 5 M-F

Next Bus.

Day response

 

 

Onsite Hardware

Support

 

Onsite technician

is dispatched to customer site

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

4 hour

response

 

 

24 x 7

x 365

4 hour

response

 

9 x 5 M-F

4 hour

response

 

8 x 5 M-F

Next Bus.

Day response

 

 

Remote Software

Support

 

 

Problem isolation,

technical questions

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

4 hour

response

 

 

9 x 5 M-F

4 hour

response

 

8 x 5 M-F

Next Bus.

Day response

 

System

Monitoring

 

Remote system

monitoring and

preemptive health checks

 

 

Yes

 

Yes

 

 

 

Yes

 

Yes

 

Optional

 

NA

 

Patch

Management

 

Software reviews and assistance with

upgrades and patch

installation

 

 

Yes

 

Yes

 

 

Yes

 

Yes

 

Optional

 

NA

Computer Data Source, Inc.  275 Industrial Way West, Eatontown, NJ 07724
Phone: 732-542-7300   Fax: 732-542-7397  E-mail: Sales@CDS.net
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