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Sequent systems were among the first products maintained by Computer Data Source, and that was well over 15 years ago. CDS has a proven track record of service delivery of the highest quality not only on the Sequent line but across all product lines supported by CDS. With CDS Sequent maintenance you receive an immediate Return on Investment (ROI) by managing the cost of ownership through a more cost efficient service solutions.

 

Customized Service Solutions

CDS offers three levels of service that can be fully tailored to match your requirements.

  • Mission Critical Support Service
  • Premium Support Service
  • Superior Support Service
  • Basic Support Service

Improved ROI

By implementing a CDS service solutions you can utilize hardware years after the Warranty period expires.  You choose the time when you are ready to upgrade or replace hardware, not the Manufacturer.

 

 

Cost Savings

Since CDS is a Service Solution Company, not a manufacturer. Our service prices are based on cost of service, not on sustaining engineering or new product development. Because of this, CDS support prices are normally 30-40% less than the Manufacturers cost. Lower support costs mean higher profits for your company.

Hardware Upgrades

As a CDS Customer, you will also be entitled to substantial discounts on all upgrades compared to the prices offered by Sequent. Contact your CDS Sales Rep for more information.

 

Support Plan Comparison

 

Service

 

Description

CDS

Mission

Critical

Sequent

Prem 24-2

Cont.

CDS

Premium

 

Sequent

Prem 24-4/

High

CDS

Basic

 

Sequent

9x5xNBD

 

 

Telephone

Support

 

Problem isolation,

technical questions

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

4 hour

response

 

8 x 5 M-F

15 minute

response

 

8 x 5 M-F

Next Bus.

Day

response

 

Onsite Hardware

Support

 

Onsite technician is dispatched to customer site

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

4 hour

response

 

24 x 7

x 365

4 hour

response

 

8 x 5 M-F

4 hour

response

 

8 x 5 M-F

Next Bus.

Day response

 

Remote Software

Support

 

 

Problem isolation,

technical questions

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

 

 

8 x 5 M-F

4 hour

response

 

8 x 5 M-F

Next Bus.

Day response

 

System

Monitoring

 

Remote system

monitoring and

preemptive health checks

 

 

Yes

 

Yes

 

 

 

Yes

 

Yes

 

Optional

 

NA

 

Patch

Management

 

Software reviews and

assistance with

upgrades and patch

installation

 

 

Yes

 

Yes

 

 

Yes

 

Yes

 

Optional

 

NA

Computer Data Source, Inc.  275 Industrial Way West, Eatontown, NJ 07724
Phone: 732-542-7300   Fax: 732-542-7397  E-mail:
Sales@CDS.net
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