Customized Service Solutions

Quick response combined with quality service delivery processes to ensure consistency.

Customizable SLA's, invoicing and payment terms.

Rapid escalation to senior support personnel during any outage.

24/7/365 service with 15-minute response and 2 hours on-site.

Call home feature on all IBM hardware maintained

Engineers fully trained on IBM product, backed by Technical support engineers.

Comprehensive inventory of all critical back-up parts kept at our local stocking locations.

Scheduled preventative and remedial maintenance.

EC’s and patch updates immediately available.

Proactive and regular service delivery reviews with client.

Spare Parts

One of the keys to our superior reputation is managing spare parts. Having the technical skills to diagnose the problem quickly is only half of the solution. Maintaining certified, quality spares in the right location ensures that CDS will always maximize our customers’ availability. Our spare parts philosophy will match the service level requirements of stocking spares onsite if needed.

Cost Savings

CDS is a Service Solution Company, not a manufacturer. Our service prices are based on cost of service delivery, not on sustaining engineering or new product development. Because of this, CDS support prices are normally far less than the manufacturers cost. Lower support costs mean higher profits for your company.

Hardware Upgrades

As a CDS Customer, you will also be entitled to substantial discounts on all upgrades compared to the prices offered by IBM. Contact your CDS Sales Rep for more information.