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Computer Data Source (CDS) enables users of HP equipment to maximize their return on investment by managing the cost of ownership through more cost efficient service solutions.

Supported products: HP 9000, Superdome, Tandem, Proliant, andDEC VAX & ALPHA .

Customized Service Solutions

CDS offers four levels of HP service that can be fully tailored to match your requirements.

  • Mission Critical Support Service
  • Premium Support Service
  • Superior Support Service
  • Basic Support Service

Spare Parts

One of the keys to our superior reputation is managing spare parts. Having the technical skills to diagnose the problem quickly is only half of the resolution. Maintaining certified, quality spares in the right location ensures that CDS will always maximize our customers’ availability.

Our spare parts philosophy will match the service level requirements of stocking spares onsite if needed.

 

Cost Savings

CDS is a Service Solution Company, not a manufacturer. Our service prices are based on cost of service, not on sustaining engineering or new product development. Because of this, CDS support prices are normally 30-40% less than the manufacturers cost. Lower support costs mean higher profits for your company.

Hardware Upgrades

As a CDS Customer, you will also be entitled to substantial discounts on all upgrades compared to the prices offered by HP. Contact your CDS Sales Rep for more information

 

Support Plan Comparison

 

Service

 

Description

CDS

Mission Critical

HP

Support

Plus 24

CDS

Premium

HP

Support

Plus

CDS

Basic

HP HW Support Onsite

 

Telephone

Support

 

Problem isolation,

technical questions

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

2 hour response

 

24 x 7

x 365

15 minute

response

 

8am–9pm

M-F

2 hour response

 

9 x 5 M-F

15 minute

response

 

8am–5pm

M-F

2 hour

response

 

Onsite Hardware

Support

 

Onsite technician is dispatched to the customer site

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

4 hour

response

 

24 x 7

x 365

4 hour

response

 

 

8am–9pm

M-F

4 hour

response

 

9 x 5 M-F

Next Bus.

Day response

 

8am–5pm

M-F

Next Bus.

Day response

 

 

Remote Software

Support

 

 

Problem isolation,

technical questions

 

24 x 7

x 365

15 minute

response

 

24 x 7

x 365

2 hour

response

 

24 x 7

x 365

15 minute

response

 

8am–9pm

M-F

2 hour

response

 

9 x 5 M-F

4 hour

response

 

No

 

System

Monitoring

 

Remote systemmonitoring andpreemptive health
checks

 

 

Yes

 

No

 

 

 

Yes

 

No

 

Optional

 

No

 

Patch

Management

 

Software reviews and assistance withupgrades and patchinstallation

 

 

Yes

 

Yes

 

 

Yes

 

Yes

 

Optional

 

No

Computer Data Source, Inc.  275 Industrial Way West, Eatontown, NJ 07724
Phone: 732-542-7300   Fax: 732-542-7397  E-mail:
Sales@CDS.net
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