CDS maintenance services enable users of EMC equipment to maximize their return on investment by managing the cost of ownership far beyond the OEM warranty period.
In the past, draconian service pricing put serious constraints on your ability to get the maximum value from your investment.  You may have even been leveraged into updating to the latest technology before you were ready. Now you have the option to take advantage of a CDS maintenance solution for EMC storage, maximize your return on investment, and use your financial resources more effectively.

Investment in Service
RAYTRIX ESS™

Remote Support
ESS™ contains a fully automated fault analysis and “Call-Home” function that performs a preemptive and proactive service strategy.  When a new event occurs, it is first filtered to eliminate erroneous logging and then sent with the associated logs to the CDS Host Support System.  Most problems are identified, diagnosed, and repaired without any impact or degradation to your operations.  Because of the critical nature of this connection, a regular “Heartbeat” is monitored to ensure the integrity of our remote support.

Utilities
A set of comprehensive utilities are built into ESS™ that are designed to give you Maximum availability.

Memory Scrubbing Is an automated utility that ensures single bit errors are always corrected.

Dynamic Sparing In the event of a disk failure, Dynamic Sparing will allow the new spare to be reconfigured back into the drive pool.

Inline Diagnostic Utilities are available to our service personnel to further diagnose problems and fully test your disk subsystem.

Technical Support
With CDS maintenance service you are supported by a technical support second to none. The average experience level of our support engineers is 15 years, and they are further supported by sophisticated tools and comprehensive databases. 
CDS ESS™ technology is not only present on the Service Processor; we have a Host component that compliments all of the functions performed on the device.  Detailed error analysis and sense byte deciphering is performed every time a machine calls home. 
Our support staff also has access to a comprehensive knowledge base that not only maintains historical data of all failures, but also produces a detailed “Action Plan” for onsite technicians or support staff to follow.

Concurrent Maintenance
One of the features of high availability storage products is the ability to replace failed components without interrupting your operations.  ESS™ enables the CDS support staff to replace all major components in a fully concurrent manner (Hot Swap); including concurrently loading BIN files onto the system.

Configuration
ESS™ has a built in BIN File configuration utility available to our support staff and a Bin File Load utility on the Service Processor.
We recognize that you may need to change your configuration from time to time, but we don’t think you should have to pay for it every time!